Extended Stay America - Philadelphia - Airport - Bartram Ave.

Business response:

Vinny, we appreciate you taking the time to review your experience at Extended Stay America. It feels good to know you enjoyed the spaciousness of your room and had a great stay with us. Kindly note, kitchenware, and in-room amenities are available at front desk to ensure their cleanliness. Thank you for being our guest, and we hope to have a chance of hosting you on a future date. Sincerely, Hotel Management 

Business response:

Terika, we are sorry to read you weren’t happy with our parking fee. Also, we apologize for the behavior of one our associates. Your feedback is shared with our team as it will be used to improve our performance going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We hope you will give us a chance to redeem ourselves the next time you are in our area. Sincerely, Hotel Management 

Business response:

Laquija, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for your recent review. We apologize for the lack of attention to detail that was given to your room. These issues should have been attended to prior to your arrival, and we are sorry we did not do so. The next time you are in the area, we hope you will give us the opportunity to earn back your confidence by providing you with an experience that exceeds your expectations. Sincerely, Hotel Management 

Business response:

Daniel, thank you for the review! We love knowing how pleased you were with our location and appreciated the easy access to the airport. Thank you for choosing the Extended Stay America. We hope you will make the same choice when your travels bring you back to our area. Sincerely, Hotel Management 

Business response:

Miquel, thank you for posting a review of your stay. We're glad to know our location close to the airport and several restaurants was ideal for you, but we're sorry for not meeting all your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope you will consider giving us a second chance the next time you are in Philadelphia. Sincerely, Hotel Manage... read more