Extended Stay America - Philadelphia - Airport - Bartram Ave.

Business response:

Nizhae, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star review of Extended Stay America. We are thrilled to know you not only liked our courteous service but also our well-maintained property. On behalf of our team, we appreciate you for recognizing our efforts and invite you for another visit. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for sharing the review about your experience at Extended Stay America. We are happy to see you had a pleasant time here, but we regret you were unaware of the hotel policy. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We appreciate your feedback and look forward to your future stay. Sincerely, Hotel Management 

Business response:

Rosevelt, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We are pleased your stay was a fantastic one and thanks for your excellent rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Vinny, we appreciate you taking the time to review your experience at Extended Stay America. It feels good to know you enjoyed the spaciousness of your room and had a great stay with us. Kindly note, kitchenware, and in-room amenities are available at front desk to ensure their cleanliness. Thank you for being our guest, and we hope to have a chance of hosting you on a future date. Sincerely, Hotel Management 

Business response:

Terika, we are sorry to read you weren’t happy with our parking fee. Also, we apologize for the behavior of one our associates. Your feedback is shared with our team as it will be used to improve our performance going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We hope you will give us a chance to redeem ourselves the next time you are in our area. Sincerely, Hotel Management