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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Parking is NOT free! Smells like cigarettes! Free parking is no where near the hotel! A few transit people stay at the hotel and some were extremely noisy! 1 night stay and done!
Business response:
Dear LeShaunde, Thank you for taking the time to share your experience. We are sorry to hear your visit didn’t meet your expectations. Providing a comfortable and welcoming environment is always a priority, and we understand that certain aspects may have impacted your stay. Your comments have been noted and will be reviewed internally as part of our ongoing efforts to improve the guest experience. We appreciate your feedback and hope for the opportunity to better serve you in the future. Sincerely, Hotel Management
Had me wait 30 min at 2am to check in then told me they were overbooked, even though my room was already paid for. No help finding another hotel.
Business response:
Dear kristin, We sincerely apologize for the inconvenience and frustration caused by the extended wait and the unfortunate overbooking situation, especially given that your room was prepaid. This is not the experience we want for our guests, and we regret that our team was unable to assist you in finding alternative accommodations. Your concerns have been shared with management to ensure such situations are better handled in the future. We appreciate you bringing this to our attention and hope to welcome you back under bette... read more
Absolute terrible customer service Nobody at front desk at 8 pm Waited for over half and hour to checkin with rude and unprofessional receptionist Would pay more at adjacent hotels after thus experience
Business response:
Dear Kirby, We sincerely apologize for the delay you experienced at check-in and for the lack of professionalism you encountered at the front desk. This is not the level of service we aim to provide, and your experience does not reflect our standards. We are addressing this matter with our team to ensure better staffing and guest service moving forward. Your time and comfort are important to us, and we regret that we did not meet your expectations. We appreciate your comments and hope to welcome you back for a greatly improv... read more
The beds were flimsy but very comfortable. The room was decently clean, but the hall ways and stairways to get to our room was unbearable. We had to hold our breath to get to our room because it smelled so bad. Our room door would also not close without lifting it and deadbolting it.
Business response:
Dear Calvin, Thank you for your feedback. We’re glad to hear you found the beds comfortable and the room decently clean. However, we sincerely apologize for the unpleasant odors in the hallways and the door issues you experienced. Your concerns have been shared with our maintenance and housekeeping teams to address these problems promptly. We are committed to improving the overall guest experience and hope to welcome you back for a much more comfortable stay in the future. Welcome back. Sincerely, Hotel Management
Loud, run down, bathroom faucet wouldn’t stop dripping. One bed had crumbs on the sheets.
Business response:
Dear Rachel, We sincerely apologize for the noise disturbances, maintenance issues with the bathroom faucet, and cleanliness concerns you experienced. These are not reflective of our standards, and we have addressed your comments with our maintenance and housekeeping teams to improve immediately. Guest comfort and satisfaction are very important to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to provide a much better experience on your next visit. Welcome back. Sincerely,... read more
The room smells very bad , it say breakfast included, but not The bed is very discomfort able I do not suggest to anyone
Business response:
Dear Guest, We sincerely apologize for the unpleasant odor in your room, the discomfort of the bed, and the confusion regarding our breakfast offerings. We are actively addressing these concerns to improve our guest experience, including enhancing room freshness and upgrading bedding. We appreciate you bringing this to our attention as it helps us serve you better. We hope you will give us another chance to provide a more comfortable stay in the future. Sincerely, Hotel Management
luckily my family didn't stay in the hotel other then a quick rest. room wasn't ready at check in time ,the elevator was dirty, the hall way smelt like dog the door key fob didnt work, the room wasn't to terrible other then some joe blow repair man stuff to the floor.the mattress didnt fit the box spring, stayed at other branches of this hotel and this was by far the worst
Business response:
Dear Guest, We are truly sorry that your experience did not meet expectations. We apologize for the delays at check-in, the issues with the elevator, and the unpleasant hallway odor. The concerns you mentioned regarding the room, including the door key fob and the mattress not fitting properly, are being reviewed with our team to ensure they are resolved promptly. We take your comments seriously and are committed to making improvements in all areas. We sincerely hope you’ll give us another chance to provide a better experien... read more
Don’t stay here Customer service was horrible. Standing waiting to check in finally the kid comes inside smelling like pot. The room was dirty. Rips in the chair, dirty bathtub, dirty behind the toilet, dirty light switches, bug on the bathroom counter, tissue on the bed.
Business response:
Dear Guest, We deeply apologize for the issues you encountered during your stay, particularly with the cleanliness and customer service. This is not the experience we aim to provide, and we have already addressed your concerns with both our staff and housekeeping team to ensure these issues are corrected. We take matters like these seriously and are committed to improving. We appreciate your honesty and hope to have the opportunity to provide a much better experience in the future. Sincerely, Hotel Management
Waited 20 minutes for someone to come out of office to the front desk. Door key cards hardly worked. Hallways smelled of urine from animals. Beds extremely unconformable.
Business response:
Dear Guest, We sincerely apologize for the delay at check-in, the issues with your key cards, and the discomfort you experienced during your stay. We take cleanliness and guest comfort very seriously, and we will address the concerns regarding the hallways and beds to ensure future guests have a more pleasant experience. We appreciate your input and would love the opportunity to welcome you back for an improved stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.