Extended Stay America - Philadelphia - Airport - Tinicum Blvd

Business response:

Dear Dion, Thank you for taking the time to review your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management 

Business response:

Dear Omelia, Thank you for sharing your experience. We are glad you found Extended Stay America to your liking overall. We will address the cleanliness concerns promptly to ensure a more satisfactory stay for you both in the future. Your feedback helps us improve, and we look forward to welcoming you back soon.Sincerely,Hotel Management 

Business response:

Dear William, We apologize for any inconvenience caused by the security deposit policy. The deposit is standard practice, fully refundable, and is listed on our website, but we understand that unexpected charges can be frustrating. Your feedback is valuable, and we will review our communication methods to ensure better clarity for future guests. We appreciate your understanding and hope to serve you better in the future.Sincerely,Hotel Management 

Business response:

Dear Inde, Thank you for your kind feedback. We're delighted to hear that you had a restful night's sleep during your stay with us. Providing a comfortable and peaceful environment for our guests is always our goal, and we're pleased to know that we met that expectation. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay whenever your travels bring you to the area. Safe travels, and thank you again for choosing our hotel.Sincerely, Hotel Management