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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was disappointed because the first room they put me in had its smoke alarm beeping every 15 to 20 seconds. They did not have any more rooms with a queen bed and would charge to upgrade to a king even thought the first room was flawed. I ended up getting a double bed for the same cost as the queen. That room was fine.
Business response:
Dear Bruce, thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory. We also appreciate knowing where we have room for improvement. Please accept our apologies for the inconvenience caused. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience. Sincerely, Hotel Management
Common area and hallway smell terrible. And are very warm. Smells like hot Chinese food all through the halls. At least on the 3rd floor. The room smelled amazing and was very clean. Shower was broken though
Business response:
Dear Martelle, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We have also shared your feedback with our maintenance team. We are happy that you found your room clean and comfortable. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again... read more
Needs attention to the little things. Although bedding and bathroom were clean, other areas of the room needed attention - drawers, next to fridge etc. Service at check-in was very good and accommodating.
Business response:
Dear Guest, thank you for choosing our hotel. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management
I haven’t received my deposit back. The place looked and smelled old.
Business response:
Dear Makayla, we are sorry we did not meet your expectations, and we apologize for any inconvenience you may have experienced while here with us. Also, the deposit is refunded within 14 days post departure. Please get in touch with us at the hotel if you don't get it within this time. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2 star rating with 2,917 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.