Extended Stay America - Philadelphia - Airport - Tinicum Blvd

Business response:

Dear Latasha, thank you for choosing Extended Stay America. We're so glad you enjoyed your stay and appreciate you for the nice rating. On the other hand, we have also discussed your comments with our Housekeeping team to ensure our facilities stay fresh and clean. Thank you again, and we look forward to seeing you the next time you are in this part of the city. Sincerely, Hotel Management 

Business response:

Jourdyne, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Kendall, it's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management 

Business response:

Dear Uthman, thank you for your rating. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again as we would love to provide you with the exceptional experience you deserve. Sincerely, Hotel Management 

Business response:

Thank you for your feedback about your stay with our hotel. We apologize that our facility fell short of your standards. We are sharing your comments and feedback with my team as we work to update and refresh our hotel. We hope you will come and see our process should your future travels being you to our area again. Sincerely, Hotel Management 

Business response:

Zachary, thank you for reaching us to show your concerns. We regret any inconvenience you are having. We take the safety of our guests seriously and would request you to allow us some time to review this matter with our staff. We appreciate your patience in the meanwhile. Sincerely, Hotel Management