Extended Stay America - Philadelphia - Airport - Tinicum Blvd

Business response:

Dear Martelle, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We have also shared your feedback with our maintenance team. We are happy that you found your room clean and comfortable. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again... read more

Business response:

Dear Guest, thank you for choosing our hotel. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management 

Business response:

Dear William, thank you for staying with us. We strive to provide every guest with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation. We hope to be your hotel of choice whenever you visit the city. Sincerely, Hotel Management