Extended Stay America - Philadelphia - Airport - Tinicum Blvd

Business response:

Karina, thank you for staying with us and letting us know that our staff did a great job. We appreciate your remarks about the lack of detail to our property. While our team works hard to ensure a great experience, we take your comments seriously, and we will do what it takes to improve our guests' perceptions. We hope you will stay with us again to see we are committed to providing a clean and comfortable home away from home for our guests. Sincerely, Hotel Management 

Business response:

Keith, thank you for choosing Extended Stay America and sharing your experience. We are glad you enjoyed the grab-and-go breakfast we offer and that you were pleased with the courteous service Jamal and the other associates delivered. It will be our pleasure to share your kind compliments with him and the rest of our team. Thank you again for your generous comments. We look forward to your next visit! Sincerely, Hotel Management 

Business response:

Dear Latasha, thank you for choosing Extended Stay America. We're so glad you enjoyed your stay and appreciate you for the nice rating. On the other hand, we have also discussed your comments with our Housekeeping team to ensure our facilities stay fresh and clean. Thank you again, and we look forward to seeing you the next time you are in this part of the city. Sincerely, Hotel Management 

Business response:

Jourdyne, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Kendall, it's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management 

Business response:

Dear Uthman, thank you for your rating. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again as we would love to provide you with the exceptional experience you deserve. Sincerely, Hotel Management