Extended Stay America - Philadelphia - Airport - Tinicum Blvd

Business response:

DearGuest, We apologize for the unpleasant odor in your room and the issue with the bathroom door. This is not the experience we aim to provide. Please rest assured that we are addressing these concerns with our housekeeping and maintenance teams to prevent them from recurring. Your feedback is important to us, and we hope you will give us another chance to offer you a much-improved stay in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management 

Business response:

Dear Edgar, We are delighted you had a pleasant experience at Extended Stay America. Your positive feedback is greatly appreciated, and we look forward to welcoming you back soon for another enjoyable stay.Sincerely,Hotel Management 

Business response:

Dear Rebecca, We apologize for any inconvenience caused by the deposit policy. Your feedback is important to us, and we will review our communication to ensure clarity for future guests. Regarding our staff, we aim to provide welcoming and attentive service despite any challenges. We apologize for the negative impression you received from our staff and will address the issue to enhance our services. We appreciate your stay with us and hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel mana... read more

Business response:

Dear Lourdes, We appreciate you taking the time to leave your generous feedback regarding your recent stay at Extended Stay America. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Sincerely,Hotel Management 

Business response:

Dear Dion, Thank you for taking the time to review your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management 

Business response:

Dear Omelia, Thank you for sharing your experience. We are glad you found Extended Stay America to your liking overall. We will address the cleanliness concerns promptly to ensure a more satisfactory stay for you both in the future. Your feedback helps us improve, and we look forward to welcoming you back soon.Sincerely,Hotel Management 

Business response:

Dear William, We apologize for any inconvenience caused by the security deposit policy. The deposit is standard practice, fully refundable, and is listed on our website, but we understand that unexpected charges can be frustrating. Your feedback is valuable, and we will review our communication methods to ensure better clarity for future guests. We appreciate your understanding and hope to serve you better in the future.Sincerely,Hotel Management