Extended Stay America - Philadelphia - Cherry Hill

Business response:

Dear Horace, Thank you for your kind words and for taking the time to acknowledge our hospitality. We’re truly pleased to know that you had a positive experience during your stay at Extended Stay America. Our team is dedicated to creating a welcoming and comfortable environment for all our guests, and it's always rewarding to hear when those efforts are recognized. Your appreciation motivates us to continue providing excellent service and care. We value your feedback and look forward to the opportunity to host you again in t... read more

Business response:

Dear Guest, Thank you so much for your wonderful feedback. We are delighted to hear that you found our team to be awesome during your stay. Our staff strives to provide friendly, attentive, and helpful service to ensure every guest feels welcomed and valued. Your kind words motivate us to continue delivering excellent hospitality. We truly appreciate you taking the time to share your experience at Extended Stay America and hope to welcome you back soon for another great stay. Sincerely, Hotel Management 

Business response:

Dear Guest, We are sorry to hear about the challenges you encountered during your visit, including the construction and room comfort. We are pleased, however, that our staff made a positive impression on you. Your comments are valuable to us as we work to enhance our overall guest experience. We appreciate your input and hope to have the chance to better serve you in the future.Sincerely,Hotel Management