Extended Stay America - Philadelphia - Cherry Hill

Business response:

Dear Eduardo, Thank you for sharing your feedback. We are glad to hear that your room met your basic needs and was well-maintained during your stay. We apologize for the inconvenience you experienced with the room key and understand how that could affect your visit. Your comments have been shared with the relevant team to help improve the overall guest experience. We appreciate your insights and hope you might consider returning in the future, allowing us the opportunity to provide an even smoother and more comfortable stay.... read more

Business response:

Dear Horace, Thank you for your kind words and for taking the time to acknowledge our hospitality. We’re truly pleased to know that you had a positive experience during your stay at Extended Stay America. Our team is dedicated to creating a welcoming and comfortable environment for all our guests, and it's always rewarding to hear when those efforts are recognized. Your appreciation motivates us to continue providing excellent service and care. We value your feedback and look forward to the opportunity to host you again in t... read more

Business response:

Dear Guest, Thank you so much for your wonderful feedback. We are delighted to hear that you found our team to be awesome during your stay. Our staff strives to provide friendly, attentive, and helpful service to ensure every guest feels welcomed and valued. Your kind words motivate us to continue delivering excellent hospitality. We truly appreciate you taking the time to share your experience at Extended Stay America and hope to welcome you back soon for another great stay. Sincerely, Hotel Management