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Extended Stay America - Philadelphia - Exton
- Hotels
- Exton, PA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
877 N. Pottstown Pike, Exton, PA, 19341, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms not Ready 1. This is my second booking through Hotels.com. The initial rooms were not made and had to go back to lobby to report and get another one. Rooms are getting shabby. I stayed in a smoking room. Loud heating system. Plus even though I paid at hotel, manager would not give me a receipt. Said it had to come through Hotels.com
Business response:
Judy, please accept my sincerest apologies for the housekeeping and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Close to the town It was a good weekend over all. I reserved a nonsmoking room but I received a room where it smelled like just cigarettes. The smell was stronger in the hall and I did not feel comfortable with bringing my guest there. Staff was kind and helpful.
Business response:
Christian, thank you for being our guest and for sharing your feedback. Although you liked our staff, we apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
The room was clean except for under the sink in the bathroom
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know all went great during your visit and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
The hotel is clean , staff is very nice , room was clean no issues,
Business response:
Thank you for your delightful review of our hotel. Your positive comments about our staff and spotless property are greatly appreciated. Thanks for choosing Extended Stay America, and we hope you are already planning another trip our way. Sincerely, Hotel Management
A++++++ Staying in for a few days during a blizzard after a very very long drive, I had some trouble with my reservation (my fault) and the woman at the check-in desk was incredibly helpful and set me right up. The room was clean and well-stocked, the thermostat was consistent, and there was just enough furniture to be comfortable without feeling crowded. The tub and bathroom floor are uneven (watch your step!) but I am officially spoiled for extended stays from now on. There is a wawa convenience store/gas station and a sta... read more
Business response:
Robin, thank you for choosing Extended Stay America and for the five-star review. We are thrilled to know we met all your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Great location in a commercial area Easy check in and out. One negative is that all halls and stairs were dirty due to many construction workers staying here.
Business response:
Bill, thank you for choosing to stay with us and for the feedback. We are thrilled to know you liked our convenient location and that you loved the service we offer. On behalf of everyone here, we look forward to your next visit at Extended Stay America. Sincerely, Hotel Management
I had to go the desk 5 times, because the room wasn't cleaned well. A good thing I bring my own disinfecting supplies.
Business response:
Thank you for staying with us and for the review. We are sorry for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning. We hope the positive aspects of your stay will bring you back the next time your travels bring you our way. Sincerely, Hotel Management
Room was clean, the staff was helpful and friendly. For the price Expedia gave us for 2 nights you couldn’t beat it, it was a pleasant stay and I would stay there again.
Business response:
Thank you for sharing your experience at Extended Stay America. We especially appreciate your awesome comments about our associates and the great value we offer for the price. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Exton
How is Extended Stay America - Philadelphia - Exton rated?
Extended Stay America - Philadelphia - Exton has a 4.2 star rating with 685 reviews.
When is Extended Stay America - Philadelphia - Exton open?
Extended Stay America - Philadelphia - Exton is open now. It will close tomorrow at 12:00 a.m.