Extended Stay America - Philadelphia - Horsham - Dresher Rd.

Business response:

Dear Guest, Thank you for your feedback! We're delighted to hear that you enjoyed our suites and found them to be a great value. Providing a comfortable and affordable experience for our guests is always our top priority. We appreciate your kind words and look forward to continuing to meet your expectations. We would love to welcome you back to Extended Stay America soon! Sincerely, Hotel Management 

Business response:

Dear Guest, We’re glad to hear you found the stay safe and manageable, though we apologize that the room amenities weren’t as clean or well-maintained as expected. Your comments have been shared with our housekeeping and maintenance teams to ensure more thorough preparation moving forward. We appreciate you pointing this out and hope to provide a more polished experience next time. Sincerely, Hotel Management 

Business response:

Dear Guest, We understand your concern regarding breakfast availability. We apologize for any inconvenience this may have caused. We are actively exploring alternative options to enhance our guests’ experience while staying compliant with local guidelines. Your comfort is important to us, and we appreciate your understanding. We look forward to making your next stay even better. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your wonderful feedback. We are thrilled to hear that your stay exceeded your expectations and that our enthusiastic staff helped make your visit truly enjoyable. Your kind words and recognition mean a lot to our entire team and management, who work hard to provide a welcoming and comfortable environment for every guest. We are grateful for your support and look forward to the pleasure of welcoming you back to Extended Stay America for another great stay. Sincerely, Hotel Management