Extended Stay America - Philadelphia - Horsham - Dresher Rd.

Business response:

Dear Rodney, Thank you for taking the time to share your thoughts. We appreciate your stay with us and understand that your experience may not have left a lasting impression either way. While we are glad nothing caused major concern, we also recognize the opportunity to provide a more memorable and engaging visit. Your feedback is valuable as we continue to refine our services. We hope to welcome you back and offer an experience that exceeds expectations. Sincerely, Hotel Management 

Business response:

Dear Guest, We are so grateful for your kind words. It is always wonderful to see when our guests are able to enjoy everything about our hotel. We truly pride ourselves on providing an exceptional stay for our guests, and it means the world to us to read your comments. Our staff is devoted to ensuring each guest feels at home and has the desire to return, and we do hope to see you again soon here at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback! We're delighted to hear that you enjoyed our suites and found them to be a great value. Providing a comfortable and affordable experience for our guests is always our top priority. We appreciate your kind words and look forward to continuing to meet your expectations. We would love to welcome you back to Extended Stay America soon! Sincerely, Hotel Management 

Business response:

Dear Guest, We’re glad to hear you found the stay safe and manageable, though we apologize that the room amenities weren’t as clean or well-maintained as expected. Your comments have been shared with our housekeeping and maintenance teams to ensure more thorough preparation moving forward. We appreciate you pointing this out and hope to provide a more polished experience next time. Sincerely, Hotel Management