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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lovely stay at ESA mostly due to wonderful staff who were very kind and helpful. We had a couple of requests -- an extended check-out due to an online meeting I had to attend, and forks because the take-out restaurant didn't put any in the bag. Front desk staff were just lovely on both counts, providing forks and the extended time. Little things, yes, but that human connection of helping where needed makes a perfectly fine stay and truly excellent one! Much thanks!
Business response:
Dear Marjorie, Thank you for your heartwarming review! We’re delighted to hear that your stay at Extended Stay America was made even more enjoyable by our kind and helpful staff. It’s the little things like offering an extended check-out and providing something as simple as forks that truly define our commitment to guest care. We’re so pleased our team could support your needs and help make your experience a memorable one. Your kind words mean a lot to us and will be shared with the entire staff. We look forward to welcoming... read more
My go to hotel when I commute for work. Great staff, great service, clean and just what I need every time.
I thought they had a continental breakfast but it was a grab and go. Need to have a hair dryer in every room like most hotels do.
Business response:
Dear Sue, We apologize for any confusion regarding our breakfast offerings. Our grab-and-go option is designed for convenience, but we understand it may not meet everyone’s expectations. Additionally, while hair dryers are available at the front desk upon request, we recognize the value of having one in every room and will take your suggestion into consideration. Your input helps us improve the guest experience, and we truly appreciate it. We look forward to welcoming you back for a more comfortable and seamless stay. Sincer... read more
Nice location
The staff was dealing with an area wide power outage and did a superb job handling everyone's frustration. The accommodations were just what was expected.
Business response:
Dear Robert, Thank you for your thoughtful and understanding feedback. We truly appreciate your kind words regarding our staff’s efforts during the area-wide power outage. Situations like these can be challenging, and we’re proud of our team for remaining calm, responsive, and supportive throughout. We're also glad to hear that the accommodations met your expectations and provided the comfort you needed during your stay. Your recognition means a great deal to us and motivates our team to continue delivering excellent service... read more
This property list power due to storm in the area. No generators and no idea when power would be ba c k on so we had to leave only after 3 days. Staff was great but they had no idea when power would be restored. We have stayed here before and they were always pleasant and helpful. Not an elegant place but clean and great space.
Business response:
Dear Joan, Thank you for sharing your experience. We are truly sorry your recent stay was disrupted by the power outage caused by the storm. We understand how frustrating and inconvenient that must have been, especially with no clear timeline for restoration and no backup generators available. We regret that you had to leave earlier than planned. However, we are grateful for your kind words about our staff and are glad to hear they remained committed to making your visit exceptional despite the challenging circumstances. It ... read more
I needed something reasonable for an overnight stay, the woman who checked me in, RO, was very personable, and efficient. The grounds were well maintained, the room was mediocre, and not particularly clean, by my standards. I didn’t have any problems staying here. Didn’t seem to be very noisy, especially since I had my dog with me, and there was a dog in the room next to me. Didn’t hear a sound from either one all night.
We got a phone call at 945 am that woke us up out of a dead sleep to remind me that check out is at 11. I found that to be extreme.
Business response:
Dear Gina, Thank you for sharing your feedback with us. We sincerely apologize for the early morning call that disrupted your rest. It is our practice to remind guests of the check-out time. Your comments have been shared with our front desk team to ensure we handle such reminders with more sensitivity moving forward. We truly appreciate your input and look forward to welcoming you back for a more relaxing stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,400 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.