This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Things change The stay started bad, the room was not very clean, hotel was a little sub par clean. Fire alarm went off at 130 am, multiple issues. After a call to the general manager, hotel was instantly turned around. Even ended up staying the next week.
Business response:
Dear Timothy, We apologize for the initial issues you encountered. We are pleased our general manager was able to quickly address your concerns and improve your stay. Thank you for giving Extended Stay America another chance, and we look forward to welcoming you back.Sincerely,Hotel Management
I liked that it was across the street from a really nice walking park and playground. I didn't like that there was no lobby area to sit and wait after arriving early and before check-in time. I also didn't like that there was no 24-hour available coffee or in-room coffee maker. For a unit with a kitchenette, to have no coffee maker is a true oversight. I imagine we could have requested one, like we did for dishware, but I'm not sure about that. Also, the coffee ran out before the end of the breakfast service time and both co... read more
Room was not very clean
Business response:
Dear Christine, We appreciate your feedback. Ensuring a clean environment is a top priority at Extended Stay America. We apologize for any shortcomings you encountered during your stay. Your comments will be addressed with our housekeeping team to ensure we maintain our high standards. We hope to welcome you back for a more enjoyable experience.Sincerely,Hotel Management
Very accommodating with our late check-in.
Average stay The checkin process put me off. The door was locked when I arrived. The attendants saw me and spoke to me through the locked door instead of opening it to speak to me. My bathroom sink leaked.
Business response:
Dear Emily, We appreciate you sharing your experience with us. We deeply apologize for any inconvenience you encountered during check-in and for the issue with the bathroom sink. Your feedback is valuable, and we'll address these concerns with our team to ensure such service lapses are not repeated. While we continuously strive to provide top-notch hospitality to every guest, we are sorry for falling short in this instance. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay soon.Sincer... read more
Good
Business response:
Dear Richard, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 4.2 star rating with 1,362 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.