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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cheap. No bed bugs. Got a non smoking room. Reeked of smoke and wet dog. Hotel is pet friendly and I can deal with the dog smell. The smoke however had my allergies messed up for a week after my 2 night stay. Staff was great, room not the cleanest but was better than a tent.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Believe the bad reviews Before I booked this hotel I saw there were a lot of bad reviews but I'm not picky so I thought how bad it can be? I just needed a clean room/ bathroom and a decent bed for one night. Well I should have believed the bad reviews, because it was that bad. Totally not worth the price. Room was unkempt and filthy. Everything was dirty, old, stained. There was a lot of hair everywhere, including the bed. Bathtub was dirty and clogged. There was no extra toilet paper. Mattress, pillows and bedding were not ... read more
Business response:
Feroci, I was very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here. I am very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We value your business and do hope you give us another chance in the future. Sincerely, General Manager
I will never stay here again The refrigerator was still dirty inside and had not been cleaned and the cabinets in the kitchenette area were dirty and the sink in the kitchen was dirty as well. When I went to put my clothes away there was only one hanger in the room and ggeee was a dirty hairnet on the floor by the ironing board.
Business response:
Timothy, please accept my sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our housekeepingand with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, General Manager
Business response:
Thanks for taking the time to post your feedback. We apologize for not being at our best and hope you will give us an opportunity to provide you with the better experience on your next trip to our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.