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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Sergey, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
The guy in the desk was very rude ! To me maybe he doesn’t like his job he should be fired from that job but the lady in the morning was really nice
Business response:
Albert, it's never our intention to disappoint our guests. We apologize for your unpleasant experience with one of our associates. We value your feedback and will use it to make sure so we are more consistent in our service delivery. I hope you will consider staying with us again as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Unhappy Guest This hotel was not a good stay for even one night of passing through. The covers looked like they had not been washed in months. There was a cigarette hole in the comforter. The towels smelled like mildew. Never again
Business response:
Jacqueline, thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
Not extended stay This room had a fully functioning kitchen with no cookware,plates or cups. The breakfast was a mess. I was directed to the vending machine when I asked for water.
Business response:
Thank you for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean and well-maintained hotel with a friendly staff at a good value. We hope to welcome you back soon! Sincerely, Hotel Management
Not happy Our room was not throughly cleaned. Our pillows were dirty and disgusting.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Don’t even go there and stop advertising this as a hotel. Terrible
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
This location should not be advertized! We were horrified at the state of the hotel :( We thought we were checking into a hotel, it seemed to be a filthy apartment building! I heard not all ESHs are like this location. However, this one has left a bitter taste in my mouth! We checked out as soon as we checked in.
Business response:
Thank you for staying with us and for the review. Please accept our apologies for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
It was ok. The tub will flood when taking a shower. One of the customers staying in hotel let there dog do bowel movement in hallway and didn’t clean it up. But besides that the hotel was ok.
Business response:
Thank you for staying with us and providing your candid feedback. We apologize for the cleanliness and maintenance issues you experienced while here. Your review has been shared with the respective team so we can understand what happened and correct our process to ensure a better visit. We would appreciate another opportunity to provide you with a better experience when in the area. Sincerely, Hotel Management
Scary unconcern My daughter locked out of room dead . Batteries in door lock took 16 hours!! To get back in em. Thankfully no vital medicine or children etc in room. Complete lack of concern by manager. Truly awful
Business response:
Nancy, thank you for your feedback about your stay at our hotel. We cannot apologize enough for the poor service you received. We have discussed your review with our entire staff to ensure our focus remains on exceptional service. We are committed to making sure we do not repeat what you experienced. We would love the opportunity to serve you again on your next visit to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.