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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here, you can do better for the same $ Bad breakfast, basically just bad coffee and a packaged muffin, this is a lame excuse for a “complimentary breakfast” My non smoking room smelled like smoke Staff was not very helpful The WiFi didn’t work for me, only 3 per room can connect it’s terrible and should be indicated
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Would not recommend The room smelled. We found a bug on the bed. No housekeeping offered between the two nights we stayed here. Location was convenient to where we needed to be. Otherwise I would never come back here. Front desk staff were friendly.
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We would also like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We hope you will consider giving us ... read more
No rooms Booked my room on Orbitz, but when I arrived they didn’t have a room. It was also after midnight and extremely inconvenient.
Business response:
We're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you better. Sincerely, Hotel Management
Double charge I'm booked room via Expedia with discount and payed. Hotel charged from my card extra money full price of room cost. Staff says "don't know about Expedia charge, call to them".
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry if there was confusion with your reservation and charges. Our policy is to have a credit or debit card on file for every guest. This is to cover any incidentals should you incur any. This is standard industry practice, and we require this on every reservation, including pre-paid reservations made through third party websites. If you are still in doubt, please contact our General Manager to further discuss your charges. Thank you again for being... read more
Smelled like smoke My room smelled like smoke and was missing the bathtub plug. The front desk person did bring me a plug for the tub and it was a timely response. It seemed to be more of a long term residence vs. a hotel.
Business response:
We apologize that your room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Business response:
Kiya, I apologize for the disappointing stay you had with us. We are sorry for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
The worst. They need to change the towels with out asking ,bath tub draining slow dirty blanket a/c not working good tv not too many channels
Business response:
Carl thanks for the feedback about your stay. I apologize and regret the inconvenience caused due to the cleanliness and maintenance issues you encountered in your room. You are our valued guest, and we have taken your comments seriously to share it with our housekeeping and engineering staff to take the corrective actions. We would like to regain your trust and hope you will give us that chance in the near future. Sincerely, General Manager
Well that was complicated... This was possibly the most interesting experience I have ever had with a hotel and not in a good way. When I first arrived, I had about 40 minutes to get to the room to change and go to a dinner. The man at the desk found my reservations, then "lost me" in the computer for over 10 minutes. Finally he gave me a room # and I left. When I got to my room, the door was slightly ajar so I knocked and a man answered to come in. I cautiously did and found a maintenance man in the bathroom with half of th... read more
Business response:
Kelly, please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us another chance in the future so that we can regain your confidence in us. Sincerely, General Manager
Stank room The room smelled disgusting . The front desk clerk was not very friendly and was annoyed that we were there to get our reservation
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and service issues you experienced during your stay. Please know that your feedback will be used to improve ourselves and prevent these things from happening in the future. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.