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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No free breakfast If you want to stay here for the free breakfast don’t the breakfast was trash all the had was those crunchy dry breakfast bars and it was only an hour into a two hour breakfast
Business response:
We know how important it is to start your day off right with a good breakfast, so we are sorry our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, Hotel Management
Last minute. Shower tub had mold, and breakfast is coffee with muffins or health bars, instant oatmeal, with coffee sweeten creamers not diabetic friendly.
Business response:
Thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We have shared your feedback with our team in an effort to improve our service and facilities moving forward. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Dirty, stinky, crappy I already completed a survey on the stay. Don't want to relive such a bad experience.
Business response:
Thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your review, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
horrible experience
Business response:
Kimberly, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Bad Trash old smelled of smoke I want a refund
Business response:
Kimberly, we apologize for the smell of smoke you encountered during your stay. We work hard to provide a clean & comfortable environment, and we are sorry the smell compromised your experience. We will follow up with our housekeeping team regarding your concerns to ensure we are doing everything possible to minimize the impact on our guests. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Very dirty hotel. Room was not very clean also did not have towels, soaps, shampoos.They told us that we will not have some of them within three days. Continental breakfast was not provided.
Business response:
Moe, thank you for taking time to write a review of our hotel. We apologize for all the difficulties you encountered in your room during your stay. We’re also sorry for being short of the in-room amenities while you were here. We are reviewing your evaluations with our team so we can redouble our efforts in providing service which our guest deserves. Please be assured that we will share your feedback regarding our grab-and-go breakfast with our Brand Leaders to assist them when determining new breakfast offerings for future ... read more
Bad hotel, overpriced, dirty. Room was not done when we checked in (not cleaned, need not done, dishes not washed etc.). We were given another room, but it was dirty, we had to request clean sheets and towels so we could spend the night there. The following day we moved into our original room but it was even dirtier than the previous one (ants in the room, malfunctioning toilet, mold on the wall and the ceiling, dust on the floor - supposedly from renovation, but clearly this had not been renovated). We even found a pill on ... read more
Business response:
Thank you for staying with us and for your candid review. We apologize for all the inconvenience you experienced in your room. We assure you that this is not typical of our service levels and has asked our housekeeping staff to make sure the rooms receive deep cleaning in order to fix all the issues. Please visit us again so we can restore your faith in our hotel and provide you with the service you should always expect from us. Sincerely, Hotel Management
Staff asked for IDs for everyone one over 18 citing policy and security. The neighborhood was really safe, and i was with my family of four. I’ve never heard of a hotel asking for IDs an making everyone sign. Lousy staff and rude!!!
Business response:
We are sorry for your disappointment with our hotel policies and for the issues you encountered with our service. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the standards you should always expect from us. We regret the inconvenience caused and hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
I was unable to get wifi and informed hotel representative and he suggested I upgrade to premium for a fee. I didnt have wifi my entire stay.
Business response:
Liesh, thank you for providing your feedback. We know how important it is to stay connected when you are away from home, so please accept our apologies for the issues with our complimentary Wi-Fi. Our maintenance team has been notified to ensure the issue is corrected. Thanks again for staying with us, and please come back soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.