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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Drug hotel Thank God there were no needles under the bed, but there were other parts and drugs under the bed. Obviously this hotel needs to be more detailed when it comes to cleaning. I had a two year old with me and like I said before, thank God there were no needles!!!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Room was supposed to have kitchenware and it didn’t have non of that i had to go back to a store and buy my own pots in order to cook, hot water didn’t work in the bathroom
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to yoursuite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope to welcome you back soon. Sincerely, Hotel Management
Bed bugs When I woke up, I had bug bites a over. Pillows were stained and put into the closet with out cases. The tub was running all night and the coating was peeling. Wouldn’t have cared so much if it wasn’t for getting bit up by bugs. Stayed their the week before in another room no issues. Will NEVER RETURN TO THIS LOCATION
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Don’t waste your money I booked 2 rooms and both them the bathroom fan didn’t work and I asked for fixing but no one came. The furnitures are too old.
Business response:
Musalli, please accept our sincere apologies for the inconvenience you encountered in your room and for the lack of attention from our staff to resolve the particular issue. Your feedback regarding the fan and the furnishing is discussed with concerned individuals in an effort to deliver better guest experiences going forward. Please consider giving us another chance to showcase you our improved side on a future date. Sincerely, Hotel Management
Terrible The heat in the room did not work
Business response:
Aaron, we sincerely apologize for the maintenance issue with the HVAC unit of your room. Your feedback will be used to improve our performance and so it has been discussed with the concerned team to ensure they deliver better service going ahead. Please consider giving us another opportunity to accommodate you again on a future date and earn your highest marks. Sincerely, Hotel Management
Room not clean I stay here during the winter months off and on. This was my worst experience here. I checked the bed sheets and hairs were on the sheets. I was eating and I seen a cockroach. I been here so many times and this was by far my worst experience.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
the tv wasnt working and kept cutting out and the water never got hot
Business response:
We sincerely apologize for the issues you encountered in your room and for the inconvenience it caused. Our Maintenance team conducts routine maintenance throughout the hotel on a regular structured program basis, and we are already working to address the problems you mentioned. Please consider giving our hotel another chance, so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management
Nicer hotels around We were greeted by a friendly staff member and given our room key. That's pretty much where our satisfaction ends . Room had Nothing in it , no dish towels, cloths, cups, plates etc, not even plastic cups . The pillows were lumpy and hard and no hangers in the closet. Went down for coffee In the morning to find Two empty pots and was told by the man on duty that they actually left it out longer then normal and don't plan to refill. Their breakfast consisted of granola bars which were also non existent at ... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We truly regret the inconvenie... read more
Thanks given visit Smells very bad in the Hall. Room not clean. Had to wait a wile to checkin because staff was missing, also its not a family hotel, the majority of the residents are single men
Business response:
Mark, thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.