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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Understaffed, overworked..... We arrived to check in, 10:30 pm, nobody at the front desk, we dialed the operator, 10 minutes later help arrived. Upon checking into our room, no toilet paper. Called the front desk, we had to go down to the front desk to get the toilet paper. The next morning got up to take a shower..... no towels... yep called the front desk and was told we can come down and get the towels if we want, no apology..
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Dirty bedroom Please have supervise the rooms after cleaning
Business response:
Linda, we are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
In our room there was no microwave the phone didn't work and the shower was either too hot or too cold
Business response:
Justin, thank you for the feedback on your stay. We are sorry for the issues you had in your room and the inconvenience it caused. Your comments will be shared with our maintenance team to take corrective actions. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Aggressively priced but a little too worn down and dirty for my needs.
Business response:
Andrew, thanks for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the cleanliness of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
That hotel is very dirty. Had socks left on the floor in the room, half empty bottles of water in the drawer and under the bed, someone's ear piece for their headphones, and a paint brush in the sink.
Business response:
Karina, please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Upon getting my room, I found that the hotel policy appears to be that you must request any of the things you’d expect an extended stay room to be equipped with - coffee cups, flatware, coffeemaker, glasses, etc. Which, I suppose, is an anti-theft measure, but...really? Then I looked at the bathroom. The shower walls were covered in black mold, the tub-wall caulking had separated so the mold had plenty of water to help it grow. The tub had been re-coated; the coating had peeled away. The shower curtain had its own reddish mo... read more
Business response:
Thank you for your review. Please accept our apologies for the poor service you experienced during your stay and regret the inconvenience it caused. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff members, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service that should have been provided ... read more
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.