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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was nicer than I expected but the room had some run-down aspects, although very clean except for the tub/shower which had some issues (peeling paint inside the tub, oddly; and it had peeled and clogged the drain). The hairdryer was not working and was coming apart. The kitchenette was wonderful. The bed was comfortable. It was pretty quiet but we could hear the person above us get up at 3 a.m. both nights. The area was nice. The staff was efficient and professional, if not overly friendly but they met a smile wh... read more
Business response:
Dear Eric, Thank you for taking the time to give us feedback about your recent stay. It was certainly disappointing to read about the issues that you experienced. Your concerns have been shared with our team, and we will ensure this does not happen again. Also, we appreciate your comments about what you enjoyed during your visit, most notably your room, our friendly staff, and the location. We look forward to welcoming you back the next time you are in the city. Sincerely,Hotel Management
Shabby interior beginning at the front door to the room.
Business response:
Dear Louis, Thank you for choosing us. It is glad to know despite of a disappointing beginning; you had a pleasant stay. We are sorry for not meeting your expectations. We have noted your remarks about our interiors and will share them with the management team for further help in the modernization plans. Until then, we will keep it clean and maintained for our guests. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
Everything was perfect
Nice
Business response:
Dear Milton, Thank you for sharing your comments regarding your time at Extended Stay America. It's great to know you loved everything about your suite, as well as other areas of our hotel. We look forward to welcoming you back for another stay and wish you all the best with your travels. Sincerely,Hotel Management
We liked that there were no unnecessary or superfluous features which drive up prices at other hotels.
Not a great place to stay On Thursday Morning they didn’t have anyone at the front desk for a couple of hours. Trying to get a container of shampoo but no one at front desk. Even called the phone. No answer. Ran out of food on the mediocre breakfast. No muffins. Just granola bars and oatmeal. No juice. They got our rooms wrong and gave us kings instead of 2 doubles in each room. Guy was very friendly when we checked in Wednesday afternoon.
Business response:
Dear Christopher, Thank you for providing feedback regarding your stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will stay with us again for a much-improved experience the next time your travels bring you this ... read more
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.