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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in took far longer than any other hotel chain Room was fairly clean but looked like it may not have been used for some time door lock sometimes failed to work properly No bath towels or wash cloths. Only hand towels to use for bathing Shower would not turn off fully. Water continued to run all night Nobody present for checkout
Business response:
Daniel, thank you for being our guest and sharing your experience with us. We are pleased you choose to stay with us. However, we are sorry for not providing you with a memorable experience. We appreciate your constructive feedback and have shared it with the respective teams for improvement in our service delivery. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
The romm was clean but no amidaments. No coffee, no note pads, nothing but 2 small bars of soap. Okay for me since I was alone but Moma would not have been happy. Also stated that there was a breakfast. If you cal having coffee and granola bars breakfast then I guess they qualified. Only one night, found a great diner for breakfast so all was good!
Business response:
Frank, thank you for your candid review. We are pleased to know that your overall stay with us was nice! Although we are sorry for your disappointment with in-room amenities, please know that in-room amenities are always available at the front desk upon guests’ request. We would like to host you again whenever given a chance. Sincerely, Hotel Management
If it weren't for the staff, I would give a 1 rating. There was 1 housekeeper working so wait time to check in was about an hour. Check in staff signed person in then cleaned room, etc. Great job to them. They were amazing! Microwave door broken - would not close and light stayed on-had to unplug. Hole in wall by door stopper. No light bulb in lights. Badly caulked bathtub and dry paint EVERYWHERE. No shower curtain...found it in the closet...had to fight with broken sliding doors to get it. Bath tub floor creaked LOUDLY whe... read more
Business response:
Anita, thank you for the comments.We aresorry to hear you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite.We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
The staff, in spite if the conditions they worked within were exceptionally friendly. However, there were several aspects of the facilities that were noticeably dirty, access to the parking area was limited because the doors didn't work with the room keys nor was the entire back part of the building.
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 4.2 star rating with 1,313 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.