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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Polite worker
Good price and convenient
Business response:
Dear Guest, Thank you for your feedback. We’re glad to hear you found our pricing reasonable and the location convenient for your needs. Providing value and accessibility is important to us, and we’re happy that reflected in your experience. Your satisfaction is our priority, and we aim to continually improve our guest experience. We truly appreciate your stay and look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
It’s a nice comfortable family environment
Business response:
Dear Guest, Thank you for your kind feedback! We're thrilled to hear that you found our hotel to be a comfortable and family-friendly environment. Providing a welcoming atmosphere for all our guests is a top priority, and we're glad that it contributed to your stay. We look forward to welcoming you back to Extended Stay America for another enjoyable visit in the future. Sincerely, Hotel Management
This property is in a great location. I walk a ton and the food options are great.
Good quiet stay. Seems to be an older building that could def use a revamp. The lobby didn’t have anyone to check us on for de real mobs. Sake with check out, I ended up leaving the key in the box because no one was around. It took them three-four days to take off the $100 deposit they required off my credit card.
Business response:
Dear Guest, We sincerely apologize for the issues you experienced with the check-in/check-out process and the delayed return of your deposit. This is certainly not the standard of service we aim to provide. We will address the staffing concerns in the lobby and ensure a smoother experience moving forward. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back soon for an improved stay! Sincerely, Hotel Management
It’s a nice safe family environment with friendly staff
Business response:
Dear Guest, We are so glad to hear you felt at ease during your stay. Creating a welcoming space where guests can relax and feel at home is what we aim for every day. Your kind words about the atmosphere and team mean a lot to us. We’re grateful you chose Extended Stay America and hope to have the pleasure of seeing you again soon.Sincerely,Hotel Management
Wifi
2 huge dogs stayed in the room next to us. I know this because we checked in about the same time so I heard the room number. They were quiet throughout the night though. The elevator smelled horrible after they went up 1st. I was tempted to walk up the steps. And the breakfast was literally grab and go. And let’s talk about that shower curtain. The rod was shaped like a U. So the curtain dropped to the middle. I had to put a towel on the floor so it would catch the water. Smh. I will NOT be a returning customer.
Business response:
Dear Guest, We are sorry to hear that your stay did not meet your expectations. We apologize for the unpleasant smell in the elevator and for the issues you encountered with the shower curtain. Your comments regarding the breakfast and the condition of the elevator are noted, and we will address these with our team to ensure a more comfortable experience for future guests. We strive to provide a clean and enjoyable stay, and we hope you will consider giving us another chance in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,358 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.