Extended Stay America - Philadelphia - Horsham - Welsh Rd.

Business response:

Dear Jamie, Thank you for taking the time to share your feedback. We're pleased to read that you found the hotel clean and the front desk staff helpful and friendly. However, we apologize for the noise disturbances you experienced due to thin walls. We appreciate your understanding and patience in these matters, and we'll work diligently to enhance our guests' experience. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management 

Business response:

Dear Robert, Thank you for choosing us and sharing your experience. We apologize if the breakfast didn't meet your expectations during your stay at our hotel. We continually strive to enhance our services, and your input is invaluable in this process. We hope to have another opportunity to welcome you, and we'll work to make your next visit even better. Thank you for choosing Extended Stay America, and please feel free to share any specific suggestions for improvement.Sincerely,Hotel Management 

Business response:

Dear Cheryl, Thank you for choosing Extended Stay America for your recent accommodation. We are delighted to read that you had such a wonderful experience, from our clean suite and comfortable bed to your interactions with our excellent team, who endeavor to go above and beyond to ensure our guests have an exceptional experience. Your compliments are not only rewarding but also encouraging, and we will share this with the team to let them know their efforts are appreciated. It was a pleasure having you as our guest, and we h... read more

Business response:

Dear Jamel, We are pleased you were impressed with our outstanding hospitality and accommodations at Extended Stay America. We work hard to provide exceptional experiences for our guests, and your review means so much to us. We hope to host you again on your next visit.Sincerely,Hotel Management 

Business response:

Dear Edward, Thank you for mentioning how impeccably clean our hotel was during your stay. Our team takes immense pride in creating a fresh and inviting atmosphere for all our guests. Your review serves as motivation to keep up the great work! It was our pleasure hosting you here at Extended Stay America, and we can't wait to welcome you back for another fantastic stay.Sincerely,Hotel Management