Extended Stay America - Philadelphia - Horsham - Welsh Rd.

Business response:

Dear George, We apologize for the inconvenience caused by the limited pillow selection and the condition of the window curtains. Your comfort is very important to us, and we understand how these details can affect the overall quality of your stay. We’ve shared your comments with our housekeeping and maintenance teams to ensure these issues are promptly addressed. If additional pillows or room adjustments are ever needed, our front desk team is always happy to assist. We appreciate your input and look forward to providing a b... read more

Business response:

Dear Charles, Thank you for sharing your experience. We regret that the layout and in-room seating did not meet your expectations and that the absence of a desk chair upon arrival caused inconvenience. Additionally, we understand how concerning elevator noise can be and will share your observations with our team for review. Your feedback is truly appreciated as we work to improve comfort and functionality. We hope to welcome you again under better circumstances. Sincerely, Hotel Management 

Business response:

Dear James, We're pleased that our team made a positive impression and that the convenient location, near shopping and dining, added to your stay. While we recognize that there is room for improvement in the building's upkeep, we appreciate your understanding. We're glad you'd return to Extended Stay America and look forward to welcoming you again. Sincerely, Hotel Management 

Business response:

Dear DOMINIC, Thank you for sharing your experience and highlighting the key features of our hotel. We’re glad you enjoyed the convenience of being close to great spots for dining and shopping. It's one of the things our guests love most! At Extended Stay America, we’re happy to offer a stay that keeps you connected to everything you need. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Dear Thomas, Thank you for rating your recent stay with us and for sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your bathroom and kitchen did not meet your expectations. We apologize for any inconvenience you experience. We will address these with our team and appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely, Hotel Management