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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Extended Stay America Hotel Philadelphia - Horsham - Welsh Rd. is located at 114 Welsh Rd, Horsham, PA. This business specializes in Hotels & Motels and Other Lodging.
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never said anything about hundred dollar hold on you card. Unacceptable should have been told a front.😒
Business response:
Dear Teresa, Thank you for choosing Extended Stay America and sharing your feedback. We apologize for any confusion regarding the 100 hold on your card. It is a standard practice and is refundable within two weeks after the departure. While we acknowledge the lack of information, we appreciate your understanding and will ensure clearer communication in the future. We hope to provide a better experience in the future.Sincerely,Hotel management
There was no coffee maker in the room. There were no dishes in the kitchen. The bedroom carpet was wet.
Business response:
Dear Nancy, We apologize for any inconvenience you experienced during your stay. Please know that some amenities do not come as complimentary or not included in your room type, and we regret any confusion. Additionally, we are sorry to hear about the wet carpet and will address this immediately. Your comfort is important to us, and we appreciate your feedback. We hope you enjoyed the other amenities during your time with us and consider staying with us again in the future.Sincerely,Hotel Management
Good
Excellent
Business response:
Dear José, Thank you for your excellent review! We are thrilled to hear you had a great stay at Extended Stay America. Our aim is to provide every guest with an exceptional experience, and we are glad we could achieve this for you. We look forward to welcoming you back soon!Sincerely,Hotel Management
The staff is wonderfully they go beyond
It’s not necessarily the properties fault, but there seem to be more smoking in the rooms than usual.
Business response:
Dear DOMINIC, Thank you for your feedback about your stay at Extended Stay America. We appreciate your understanding that smoking in rooms is beyond our control. Your comfort is important to us, and we strive to maintain a clean and pleasant environment for all guests. We hope to welcome you back for a more enjoyable experience in the future.Sincerely, Hotel Management
Nice Hotel would recommend. Check in was easy and directions were specific. I just had to remind them I brought the room on Hotel.com Friendly courteous service
The staff was nice, and room was comfortable, but the noise level of the surrounding area of our room was a bit distracting and made it hard to fall asleep. I could hear the plumbing, the people talking in hushed tones, weird creaking from the walls. It ceeeped me out.
Business response:
Dear Mary, Thank you for staying with us and for sharing your comments. While we're delighted you found our staff friendly and the room comfortable, we're sorry about the noise issues you experienced. Your comments help us improve, and we'll address these concerns. We hope to welcome you back to Extended Stay America for a quieter stay next time.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 4.2 star rating with 1,255 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.