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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Concerns The door was hard to open and close. Also had to change the linens myself and clean the room myself. The key card keep deactivating itself had to go to the front desk to reprogram it.
Business response:
Dear GLENDALEE, Thank you for sharing your experience. We regret the inconvenience you encountered with the door, linens, and key card. Your feedback is important to us, and we will review these concerns with our team to enhance our services. We aim to provide a seamless and comfortable stay for our guests and appreciate your understanding. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Nice staff. Walkable area.
I mean all in all you get what you pay for
Business response:
Dear Douglas, Thank you for sharing your perspective. We understand that different guests have varying expectations based on their budgets and needs. We strive to provide value and comfort to all our guests, regardless of price point. Your feedback helps us ensure we are meeting expectations and improving our services. We appreciate your stay with us and hope to welcome you back for a better experience.Sincerely,Hotel management
There was no coffee maker in the room. There were no dishes in the kitchen. The bedroom carpet was wet.
Business response:
Dear Nancy, We apologize for any inconvenience you experienced during your stay. Please know that some amenities do not come as complimentary or not included in your room type, and we regret any confusion. Additionally, we are sorry to hear about the wet carpet and will address this immediately. Your comfort is important to us, and we appreciate your feedback. We hope you enjoyed the other amenities during your time with us and consider staying with us again in the future.Sincerely,Hotel Management
Never said anything about hundred dollar hold on you card. Unacceptable should have been told a front.😒
Business response:
Dear Teresa, Thank you for choosing Extended Stay America and sharing your feedback. We apologize for any confusion regarding the 100 hold on your card. It is a standard practice and is refundable within two weeks after the departure. While we acknowledge the lack of information, we appreciate your understanding and will ensure clearer communication in the future. We hope to provide a better experience in the future.Sincerely,Hotel management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,358 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.