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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Extended Stay America Hotel Philadelphia - Horsham - Welsh Rd. is located at 114 Welsh Rd, Horsham, PA. This business specializes in Hotels & Motels and Other Lodging.
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Stephanie, thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience for which we are known. We hope you will give us another opportunity to gain your trust in the future. Sincerely, Hotel Management
No bottle of water and coffee
Business response:
Gaziza, we appreciate you taking the time to leave your four-star rating regarding your visit to Extended Stay America. While we are happy your overall stay with us was pleasant, we are disappointed that we did not meet all of your expectations. Thank you again for staying with us. Please come and see us again! Sincerely, Hotel Management
Rate was good for what it is.
Business response:
Nancy, thank you for being a guest at our hotel. We are glad to learn you were pleased with the price of your visit. However, we regret any inconvenience you encountered. Thank you again for your feedback, and we hope you will give us another chance in the future to host you again. Sincerely, Hotel Management
Tub had hair in it. Shower didn't work. Found a pair of dirty socks in the closet. Hardwood Floors not swept or mopped. Came with no cutlery, plates etc. Probably because people steal. You can ask for those things. They had coffee, pastries etc in the morning. It's ok for a night. Fortunately there wasn't too much noise for a Saturday night. We got lucky
Business response:
Trina, thank you for choosing us for your stay. We are happy that your overall visit with us was good. However, we apologize for the cleanliness and maintenance issues you encountered in your suite. We will follow up with our appropriate teams to ensure we are more consistent in our service delivery. We are grateful for your feedback and hope to welcome you again soon. Sincerely, Hotel Management
Very nice staff
Business response:
Dear Louis, it is nice to hear this type of recognition for our staff, and we will be sure to share this lovely feedback with them. We are glad you had a great stay and we look forward to seeing you soon at Extended Stay America. Sincerely, Hotel Management
Only complaint was room stunk of cigarettes smoke!
Business response:
David, thank you for choosing our hotel for your stay.We aresorry for the inconvenience you experienced due to the smoke smellin your room. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention, and we will address it appropriately. We are grateful for your patience, and we hope to welcome you once again to our hotel. Sincerely, Hotel Management
We were left waiting in the lobby for more than 10 minutes before anyone came to the front desk. We had to knock on the staff breakroom door and ask for assistance. When someone arrived, they didn't greet us or apologize for the wait. When we went out later that evening, an employee was using profanity in the lobby area while talking to another employee. Not a family friendly environment that day. Customer service was lacking.
Business response:
Maria, thank you for your recent review regarding your stay at our hotel. Please accept our apologies for the wait time at our front desk and the service concern you outlined. We have shared your observations appropriately to ensure a better outcome going forward. We hope you will reconsider and stay with us again as we would like you to experience our hotel as you should have on this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 4.2 star rating with 1,255 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.