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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked reservation last night about 7 or 8pm for same night then The hotel turned me away saying overbooked. Had to find another, Awaiting my refind
Business response:
Dear Guest, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention, as we continually grow and improve based on our guests’ feedback. We hope you will give us another opportunity in the future, as we would welcome the chance to provide you with an outstanding vis... read more
Disappointed with a parking fee that was not included in price. Hidden fee.
Business response:
Dear Guest, Thank you for your feedback. We are sorry to hear that the parking fee came as a surprise, and we understand how frustrating unexpected charges can be. Our goal is to ensure that all costs are clearly communicated at the time of booking, and we’ll review how this information is presented to make it more transparent for future guests. Your comments are greatly appreciated and will help us improve our communication. We hope you’ll consider staying with us again so we can provide a more seamless and positive experie... read more
No early check in, sink clogged, door lock stuck, no remote control for the tv in the room, staff was not overly helpful, while leaving staff remember was at the desk, back turned, on the phone….super unprofessional. Place is really run down and could use an upgrade. Absolutely would not stay here again.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely regret the challenges you encountered during your visit, including maintenance concerns and a service experience that did not meet your expectations. We understand how frustrating this must have been and apologize for the inconvenience caused. While early check-in is subject to room availability, your comments will help us identify areas that need improvement. We value your input and hope you might consider giving us another opportunity to provide a smoother and m... read more
Visible debris/crumbs under the bed when I checked in. Near the base of the kitchenette island I saw what looked like a dead roach but couldn't tell. Suspicions were confirmed later when a live roach crawled up the wall and I had to kill it; place is not infested but apparently has pest control issues. Was there for 5 days and housekeeping NEVER came to clean my room or offer me fresh linens. If I hadn't tied up my own trash and sat it in the hall it would've just sat in my room indefinitely. One lamp in my room had no bulb ... read more
Business response:
Dear Meagan, Thank you for sharing your detailed feedback. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay, as well as for the missed housekeeping service. Please know that the comfort and safety of our guests are always our top priorities, and your comments have been shared with our team to help guide improvements in pest control, maintenance, and guest services. We understand how frustrating these experiences were and regret that your stay did not meet your expectations. W... read more
This place was old, smelled like smoke and was very dirty. Should not be offered on your site.
Business response:
Dear Lisa, We sincerely apologize for the discomfort you experienced during your stay and appreciate you bringing these concerns to our attention. We understand how disappointing it must have been to encounter cleanliness and odor issues, and we regret that your expectations were not met. Guest feedback like yours helps us identify areas that need improvement, and we are actively working to enhance both our rooms and overall environment. We hope you might consider giving us another chance in the future, as we would welcome t... read more
Too many people just hanging around in parking lot til after 11 pm. Front desk provided absolutely no informarion except that the room was 204. Very slow processing information and thankfully it was for one nite bc any longer wpuld have been very difficult to navigate
Business response:
Dear Joseph, We’re sorry to hear your visit was affected by both the lack of communication during check-in and the activity around the property. Guest comfort and safety are top priorities, and your comments have been shared with the relevant teams to ensure greater attentiveness and awareness from our staff, particularly during evening hours. We regret that your experience fell short of expectations and hope to have the opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Ok so this hotel is definitely a red flag. This property is mainly used for turning tricks. At some point in my opinion this place will indicted in a matter of time . I was kinda of scared at this property by myself . Someone kept knocking on my door . For me to sleep in peace I had to push the refrigerator to the door to make sure no one would try to come in my room . All I could think about is the lady at the front desk asking me if I was staying alone during my stay. The room was below average.
Business response:
Dear Shanera, Thank you for choosing us and sharing your feedback. We understand how unsettling your experience must have felt and appreciate you sharing your concerns. What you experienced is unusual, and we regret that you felt unsafe during your stay. Guest safety and comfort are very important to us, and your feedback has been shared with our team for review to ensure our staff interactions support a secure environment. We hope you might consider giving us another opportunity to provide a safer, more comfortable, and wel... read more
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,360 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.