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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting DIRTY
Business response:
Dear Yesenia, We sincerely apologize that your stay did not meet your expectations due to cleanliness issues. Maintaining a clean and comfortable environment is our top priority, and we regret that we fell short during your visit. Your comments have been shared with our housekeeping and management teams to ensure immediate improvements. We appreciate your honesty, as it helps us enhance our services. We hope to have the opportunity to provide you with a much better experience. Sincerely, Hotel Management
It Needs More Cleaning..Mopping more often..
Business response:
Dear Mariel, Thank you for your feedback. We are sorry to hear that the upkeep of the space did not meet your expectations. A well-maintained environment is essential to a positive guest experience, and your comments have been shared with our team for immediate attention. We’re committed to improving our practices and ensuring a higher level of comfort for all who stay with us. Your input is appreciated, and we hope for an opportunity to serve you better in the future. Sincerely, Hotel Management
The first room was dirty, and very dingy! I pulled the sheets back and an earring was just laying there. The tub was filthy, and the room had an odor! The 2nd room was a little better, but as I was trying to settle in, the attendant told me he could not sell me that particular room for some kind of reason. The third room was the better out of the rooms offered, but it was still just too much to have to go through. The attendant was very nice, and tried to be as accommodating as he could within his capabilities. The attendant... read more
Business response:
Dear Safiyyah, We sincerely apologize for the multiple issues you encountered with room cleanliness and availability during your stay. We appreciate your understanding of the challenges our staff faced, but this is not the experience we want for our guests. Your comments have been shared with management to improve staffing and housekeeping support. We are committed to providing better service and hope you might reconsider staying with us for a more comfortable experience in the future. Sincerely, Hotel Management
This was the most disgusting hotel I have ever set foot in. We went into the squalid room, looked around, and checked out. Paint was peeling off the walls, the refrigerator looked like it hadn't been cleaned in 5 or six years. (And that was on the outside.) The sheets and pillow cases were objectionable. How in the world could you offer this horror show on your site?
Business response:
Dear Guest, We appreciate you sharing your experience and deeply regret that the accommodations did not meet your expectations. Cleanliness and comfort are priorities, and it is disappointing to learn that these standards were not reflected during your visit. Your feedback is valuable and will be used to help improve the quality of the rooms and overall guest experience. We sincerely apologize for any discomfort caused and hope you might consider giving us another opportunity to provide a stay that aligns with the high stand... read more
The kitchen cabinet was missing a door, The bathtub has scum on the bottom and seemed to has a slippery substance on it. The shower curtain rod is falling off the wall. The over oven vent has crud and stains all over it. The bathroom sink had hair in it! I ahve used hotels.com alot and this is the worst stay ever.
Business response:
Dear Guest, We sincerely apologize for the condition of the kitchen cabinet, bathtub, shower curtain rod, oven vent, and bathroom sink during your stay. These issues do not meet our standards, and we are taking immediate action to address and resolve them with our maintenance and housekeeping teams. Your experience is important to us, and we appreciate your patience as we improve. We hope you will give us another chance. Sincerely, Hotel Management
True Philly Experience Nearby on an unplanned need. Wasn’t dirty per se, but felt filthy. Slept on top of the comforter. The call girls kept their business quiet outside, but their “talent manager”was moving his dark tinted Benz every 15 minutes all night long. A little slice of Philly right in Horsham. Do yourself a favor… sleep in your car.
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. Additionally, we are troubled by your comments about unusual activity outside the property. Please know that the public areas and the environment surrounding the hotel are beyond our cont... read more
Uncomfortable stay and atmosphere Open marijuana use right in front of the entrance. Also in the back hotel too Didnt like the idea of a hangtag for my car either. Room was decent. Staff was nice. I will not be staying at that property again.
Business response:
Dear Guest, We sincerely apologize for the disturbances you experienced due to inappropriate behavior near our property. Guest safety and comfort are our top priorities, and we are working closely with security and local authorities to address these concerns promptly. We appreciate your kind words about our staff and are glad your room met your expectations. Your comments help us improve, and we hope to provide a safer and more comfortable environment in the future. Sincerely, Hotel Management
So angry. We got there at 9pm to check in and they said they had over booked and didn’t have a room for us. Now, driving 3 hours home:(
Business response:
Dear Guest, We sincerely apologize for the inconvenience and frustration you experienced upon arrival. Being told there was no room available after a long day of travel is completely unacceptable, and we deeply regret the overbooking error that caused you to make an unexpected trip home. This is not the experience we want for any of our guests, and we are actively reviewing our reservation and communication processes to prevent such situations in the future. Your experience matters, and we hope to have the chance to regain y... read more
We reserved online. When checking in, we were sent to a room. The room wasn’t clean. It was still filled with people’s trash and luggage. We had to go back downstairs, and request a new room. The new room was up to standard.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you encountered with your initial room. Cleanliness is a top priority for us, and we regret that the room did not meet our usual standards. We are glad to hear that your second room was up to standard, and we will address this issue with our housekeeping team to ensure better quality control moving forward. We truly appreciate your understanding and patience during this matter and hope you will consider staying with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,365 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.