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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Friendly Staff and Clean…BUT Staff was very nice and attended my needs. Room appeared in process of renovation - refrig was painted shut. Had some trouble making tv work. FREE breakfast was a disappointment?
i didn't even stay the room was disgusting i ask for a refund
Bed were terrible the room had a bad smell and the bathroom was not clean and had dirty towels.... Will never stay there again!!!
This hotel was terrible it took the front desk person 10 mins to check me. The key that I was provided took 3 swipes before it worked. Entering the room it was very nasty. Didn’t have any toilet paper I had to ask for toilet paper and a wash cloth and I was told it should be in my room. I had to clean the tub out and sink off before use. The refrigerator had filth on it the floors appeared to have spills on it that dried. The bed had a horrible noise when sitting on it or moving around. Maintenance was rude about entering my... read more
Drive a bit further! Looks different then in pictures. The beds were very flimsy. No shower gel or conditioner. Had kitchen , but no dish soap, coffee maker or bucket for ice. No ice Maschine. There was no breakfast to speak of, just coffee and a small muffin/ granola bar to go. No where to sit. Way overpriced and questionable people staying there. It would have been ok if the price was 49.-, not 149.- !!!! Never again.we only stayed there because of heavy rain storms.
Business response:
Dear Katja, Thank you for sharing your feedback. We’re truly sorry your experience didn’t meet expectations, especially regarding the amenities and overall value. We understand how important it is to feel comfortable and well-equipped during your stay. While many guests bring personal items, we do offer complimentary toiletries, dishware, and kitchen supplies, which are available at the front desk and can be delivered upon request. We apologize if this was not communicated during check-in. We’re also sorry our grab-and-go br... read more
I liked nothing drive 8 hours straight to be turned away at the door says there charging me for two nights but wouldn’t let me stay had to sleep in my car never will I ever book with them again
Business response:
Dear Amanda, We're truly sorry to hear about the situation you encountered upon arrival and the distress it caused after such a long drive. This is certainly not the experience we aim to provide. Although this is not a normal occurrence, we regret any miscommunication or inconvenience. We appreciate you bringing this to our attention and the opportunity to improve. We hope you will give us another chance to deliver the service and hospitality you deserve should your travels bring you back to the city. Sincerely, Hotel Manage... read more
Due to the weather, power was out the 2 nights we stayed. No AC, hot water, breakfast, etc. unable to use CPAP machine. Due to issues in the area, finding alternative hotels was not an option. Facility had no contingency plans to relieve the issues. They had to go get buy battery powered lights when the hallway safety lights that actually worked failed. I hope they compensate us when they come back online..
Business response:
Dear Art, Thank you for sharing your experience. We sincerely apologize for the discomfort caused by the power outage during your stay. We understand how challenging it was, especially without essential services and equipment. Your comfort and safety are always our priorities, and we’re truly sorry for the impact this situation had on your visit. While the situation was beyond our control, we regret the lack of immediate solutions and truly appreciate your patience. Thank you for bringing your concerns to our attention, and ... read more
Not sure this is even a hotel. Arrived. No signs whatsoever on the building indicating that this is even a hotel. Stood at the service desk for about ten minutes before anyone arrived to help us. Took about 20 minutes to get checked in. TV in room not working. Various people wandering around the building. Seemed like an apartment complex. Felt uncomfortable and not very safe.
Business response:
Dear Jennifer, We regret to hear that your arrival experience did not meet your expectations, especially with the lack of clear identification and delayed assistance at the front desk. It is also disappointing that the in-room amenities were not functioning properly and that the atmosphere caused you to feel uneasy. Your concerns are taken seriously, and your feedback will be carefully considered to enhance future stays. We continually strive to deliver service that goes above and beyond, and we hope you will consider a retu... read more
Facility very tired. Patched walls, beaten up furniture, flimsy bed, moldy smell, stains on pillow. Certainly not worth the price for sure. Front desk person on check in very nice.
Business response:
Dear Jim, We apologize for the condition of the facility, including the walls, furniture, bedding, and unpleasant odors you encountered. Your comments have been shared with our maintenance and housekeeping teams to address these issues promptly. We’re glad to hear that our front desk staff provided a welcoming check-in experience. We appreciate your input as it helps us improve and hope to provide a much better stay on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,365 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.