Extended Stay America - Philadelphia - Horsham - Welsh Rd.

Business response:

Dear Diana, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Dear Shahid, We sincerely apologize for the confusion regarding your billing and understand how frustrating this must have been. We strive to ensure that every reservation and charge is handled accurately, and we regret that your experience fell short of expectations. We are committed to making necessary adjustments to prevent similar situations in the future. We genuinely value your patience and hope you will consider giving us another opportunity to provide a seamless and enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Baktiiar, Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the cancellation of your reservation and understand how frustrating this must have been. Your feedback is important, and we are reviewing our processes to prevent similar situations in the future. We hope you will consider giving us another opportunity to host you, so we can provide a seamless and enjoyable stay that reflects the quality and care we strive to offer every guest. Sincerely, Hotel Management 

Business response:

Dear Jeanne, Thank you for sharing your feedback. We are sorry to hear that aspects of your stay did not meet your expectations, particularly regarding the cleanliness and the kitchen amenities. We understand how these issues could have affected your comfort and convenience, and we regret the frustration they caused. Please be assured that your comments are being carefully reviewed to enhance our housekeeping procedures and improve the overall guest experience. We appreciate your observations regarding our bedding and breakf... read more

Business response:

Dear Philip, Thank you for taking the time to share your experience. We truly value your feedback, as it helps us identify opportunities to enhance the quality and comfort of our accommodations. We regret that certain aspects of your visit did not meet expectations and apologize for any inconvenience this may have caused. Your comments have been shared with our team as we continue to improve. We hope you will consider giving us another opportunity in the future to provide a more enjoyable and seamless stay. Sincerely, Hotel ... read more

Business response:

Dear Johanna, Thank you for sharing your feedback. We sincerely apologize for the condition of your room and the challenges you experienced, as this is far below the level of cleanliness and comfort we aim to provide. Your comments have been shared with our team to address these issues promptly and prevent future occurrences. We genuinely value your input and hope you will consider giving us another opportunity to provide a much cleaner, more welcoming, and enjoyable stay in the future. Sincerely, Hotel Management