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Extended Stay America - Philadelphia - King Of Prussia
- Hotels
- King of Prussia, PA
About this business
Location details
400 American Ave., King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was close to the location we were going the next day which was very convenient. We had asked for a top floor when we booked and we received the first floor. The water was hot, but there was not a lot of pressure. The room was to be a non-smoking room, but it had an odd smell like someone had smoked and it was not out of the carpet/blinds/etc. There was a lot of cover up smells. We also chose the hotel because it offered a breakfast. This consisted of a few granola bars/vacuum sealed muffins and coffee. It was de... read more
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you in the room you request and regret your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before assigning to our guests. Also, your comments about the breakfast offerings will be shared with the appropriate team to take care of the refilling of the breakfast. We hope you will visit us again in the future so that we can tr... read more
Cheap and smokey Beds were comfortable, room was clean, but entire hotel smelt like cigarette smoke.
Business response:
Thank you for sharing about your stay with us. Although you loved our comfortable beds and well-kept rooms, we are sorry for the odor issue you encountered on our property. We are working with our housekeeping team to inspect our hotel and remove this smell immediately. Thank you again, and we hope to have another opportunity to leave you with a much better impression. Sincerely, Hotel Management
The room we had was dirty. Phone had stuff spilled on it thank goodness I had my cell. 2 of the towels had shoe pr
Business response:
Thank you for taking the time to comment on your recent visit. We are very sorry you experienced some housekeeping service issues during your stay. We are working with our team to see where we fell short in our inspection procedures so this is not repeated. Thank you for bringing it to our attention, and we hope you will come back soon so we can serve you better. Sincerely, Hotel Management
The price was good & also location for where I needed to be. The hotel seems like they tried to update it but only did it half way. Front desk area was oddly laid out. The hallways were dark and yucky feeling. The room wasn’t horrible, but it wasn’t fabulous either. The kitchen area was extremely dated and dirty looking, think gross black marks on the fridge handle. Weird 80’s light fixture. The floor was newly redone & the rest of the room was pretty updated. The bed wasn’t comfy and the blankets/sheets were terrible. Hated... read more
Business response:
Thank you for the feedback. We are glad to read you liked your location and the value we offer. However, we are very sorry you experienced some housekeeping service issues during your stay. We are working with our team to see where we fell short in our inspection procedures so this is not repeated. We also apologize for the disappointment you had with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We appreciate ... read more
Frequently asked questions about Extended Stay America - Philadelphia - King Of Prussia
How is Extended Stay America - Philadelphia - King Of Prussia rated?
Extended Stay America - Philadelphia - King Of Prussia has a 4.1 star rating with 1,320 reviews.
When is Extended Stay America - Philadelphia - King Of Prussia open?
Extended Stay America - Philadelphia - King Of Prussia is open now. It will close tomorrow at 12:00 a.m.