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Extended Stay America - Philadelphia - King Of Prussia
- Hotels
- King of Prussia, PA
About this business
Location details
400 American Ave., King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Charged twice No problems with my stay. VERY upset I was charged twice for my ine night stay.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the mix-up regarding your bill. We have credited your card for the over charged amount. We were happy to be able to resolve this matter to your satisfaction. Thank you again for your feedback, and we hope you will consider staying with us again in the future. Hotel Management
Hotel was great but I was disappointed that the coffee service with minimal and no continental breakfast in the mornings as advertised. Rooms were kept up well Staffing was good
Business response:
Joe, Many thanks for taking time to review your stay at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Having said that, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. It was a pl... read more
It was very nice
Business response:
Florence, thank you for taking the time to write about your stay at Extended Stay America. It is always great to read that a guest enjoyed everything about their stay, and feedback like yours let us know we are delivering great service. Thank you for staying with us, and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
David, thank you for your rating. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management
The staff was very friendly. Check in was quick and easy. They confirmed I wanted a smoking room but didn't give me an ashtray and there weren't any in the room. Most of the channels were very snowy on the TV. It was very quiet and clean. Overall it was worth what I paid.
Business response:
Tess, thank you for staying with us and for the review. We are happy to know you liked the service offered by our staff and that you had an overall pleasant stay. However, we are sorry for the service issue you had while here and regret if any inconvenience caused. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. It was a pleasure hosting you, and we hope to have a second chance of welcoming you again for a much better expe... read more
Perfectly fine, but could be better Only complaints were terrible wi-fi and terrible TV service. I know the free wifi is free, but this is expesically bad. less than 1 mbps. Dial up speed. I know it's not going to have 150 channels in 4K, but no HD still? Come on... We had bad weather and parking lot was barely plowed.
Business response:
Ray, thank you for being our at Extended Stay America and for sharing your feedback. We are glad to read you had an overall pleasant stay with us, however, we are sorry for the inconvenience you experienced. We understand the importance of seamless internet connectivity and the service provider are checking the connection. Our Maintenance team is also following on the issues you mentioned in your review. We hope these isolated incidents will not deter your otherwise great experience, and we hope you will visit us again soon.... read more
Hotel was great staff was friendly only down fall was not enough pillows on the bed thats my only complaint overall rating 5 out of 5
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and were impressed with the service provided by our staff. We have shared your concern with our Housekeeping team to ensure it never happens again. We look forward to seeing you again soon! Sincerely, Hotel Management
Business response:
Thank you for taking the time to share your nice rating about your stay with us. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope the Extended Stay America will be your first choice every time you visit this area. Sincerely, Hotel Management
Business response:
Many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - King Of Prussia
How is Extended Stay America - Philadelphia - King Of Prussia rated?
Extended Stay America - Philadelphia - King Of Prussia has a 4.1 star rating with 1,320 reviews.
When is Extended Stay America - Philadelphia - King Of Prussia open?
Extended Stay America - Philadelphia - King Of Prussia is open now. It will close tomorrow at 12:00 a.m.