Extended Stay America - Philadelphia - King Of Prussia

Business response:

Bud, thanks for evaluating your stay. We are disheartened to read you the difficulties you experienced while here and regret the inconvenience caused This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared with the appropriate team members, so we can take action to prevent these sort of issues from happening again. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management 

Business response:

James, we are committed to ensuring an excellent experience for each guest, and we thank you for letting us know we were successful. We appreciate your nice rating and look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thanks for staying at our hotel. We are happy to know you had an overall nice stay. However, we are sorry we missed meeting some of your expectations and regret if any inconvenience caused. Thanks once more, and we hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management 

Business response:

Cristien, thanks for reviewing your stay and for the feedback. We are pleased to know you received an excellent customer service from our staff and that you were satisfied with everything we offer. Your praises have been shared with the entire team for a job well-done. It was a pleasure having you as our guest, and we would love to welcome you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay with us. We sincerely apologize for the cleanliness and service issue you had while here and that you were unhappy with our breakfast facilities. We have room inspection processes in place, and we are working with our Housekeeping staff to see where we dropped the ball. It's our goal to provide an excellent customer service, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We are glad to know you liked our convenient location and that you had a comfortable stay along with the value we offer. All of us at Extended Stay America would love to welcome you back soon when in the area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America and for the wonderful feedback. We are glad to read you were pleased with your comfortable stay and that our location was up to your satisfaction. Your comments regarding breakfast specifics have been shared with our Brand Leaders to assist them when determining new offerings for future implementation. We hope to welcome you back to enjoying a much better visit. Sincerely, Hotel Management 

Business response:

Rose, thank you for being our guest at Extended Stay America. We are glad to know you were benefited with the proximity to everything and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Shana, thank you for sharing your experience at Extended Stay America and for the feedback. We are thrilled you were impressed with the service offered by our staff and that your spotless room was up to your satisfaction. On behalf of everyone here, we would like to welcome you back when in the area. Sincerely, Hotel Management