Extended Stay America - Philadelphia - King Of Prussia

Business response:

Thank you for choosing us! We are disappointed to know you had issues with the A/C unit in your room. Our goal is to always provide a comfortable experience and we apologize that we fell short. Thanks again for being our guest and for your patience. We hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to give us your feedback. We're pleased your stay was mostly positive although we do apologize you were unhappy with our housekeeping service. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff... read more

Business response:

Please accept our apologies for your odor issue experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased you liked our location. We are sorry for the inconvenience you had here. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Sheila, our thanks for reviewing your stay at Extended Stay America. We are glad we met all your expectations and that our excellent staff made it even more memorable. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We are happy overall you had a pleasant experience, but we are sorry for not meeting some of your expectations and regret if any inconvenience it caused. We hope the positive aspects of your stay will encourage you to visit us again. Sincerely, Hotel Management 

Business response:

Ervin, it was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you found us to be a good value and that our location was perfect for your needs. Your feedback is appreciated as it will help us improve our facilities moving forward. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management