Extended Stay America - Philadelphia - King Of Prussia

Business response:

Ray, thank you for being our at Extended Stay America and for sharing your feedback. We are glad to read you had an overall pleasant stay with us, however, we are sorry for the inconvenience you experienced. We understand the importance of seamless internet connectivity and the service provider are checking the connection. Our Maintenance team is also following on the issues you mentioned in your review. We hope these isolated incidents will not deter your otherwise great experience, and we hope you will visit us again soon.... read more

Business response:

Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and were impressed with the service provided by our staff. We have shared your concern with our Housekeeping team to ensure it never happens again. We look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your nice rating about your stay with us. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope the Extended Stay America will be your first choice every time you visit this area. Sincerely, Hotel Management 

Business response:

Many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for your rating. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are pleased to know your were satisfied with your stay with us and that you liked our convenient location. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are happy to know you had an overall nice stay. However, we are sorry for the issue you experienced and regret the inconvenience this caused. Your comments will help us as we continually improve our amenities and service moving forward. Thanks again, and hopefully we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Isaac, thanks so much for staying at Extended Stay America and for the feedback. We are glad to read you had a comfortable stay and that we met your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Wow - April, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management