Extended Stay America - Philadelphia - King Of Prussia

Business response:

Thank you for choosing Extended Stay America and for the wonderful feedback. We are thrilled to read you were benefited with our convenient location close to the points of your interest and that you liked you spotless room. On behalf of everyone here, we would love to serve you again soon. Sincerely, Hotel Management 

Business response:

Colleen, thank you for staying at Extended Stay America. It is a pleasure to see you were benefited with everything we offer and that you had an enjoyable stay. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management 

Business response:

Rob, thanks for reviewing your experience at Extended Stay America. We are delighted to know you had a great stay with us and that our service and facilities were to your satisfaction. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Your feedback is very much appreciated, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Cynthia, thank you for being our guest at Extended Stay America. We are glad to know all went great during your visit and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to leave feedback. We apologize for the mix-up regarding your bill. We have credited your card for the over charged amount. We were happy to be able to resolve this matter to your satisfaction. Thank you again for your feedback, and we hope you will consider staying with us again in the future. Hotel Management 

Business response:

Joe, Many thanks for taking time to review your stay at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Having said that, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. It was a pl... read more

Business response:

Florence, thank you for taking the time to write about your stay at Extended Stay America. It is always great to read that a guest enjoyed everything about their stay, and feedback like yours let us know we are delivering great service. Thank you for staying with us, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

David, thank you for your rating. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management 

Business response:

Tess, thank you for staying with us and for the review. We are happy to know you liked the service offered by our staff and that you had an overall pleasant stay. However, we are sorry for the service issue you had while here and regret if any inconvenience caused. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. It was a pleasure hosting you, and we hope to have a second chance of welcoming you again for a much better expe... read more