Extended Stay America - Philadelphia - King Of Prussia

Business response:

It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies that our front desk associates were not knowledgeable enough and for the inconvenience this caused. Your concerns have been discussed with the appropriate staff members and managers, and we have instituted additional training to ensure we better serve our guests. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we exceeded your expectations. Thank you for being our guest, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Business response:

Lynda, thank you for sharing a review of Extended Stay America. We are glad to know you loved most aspects of our hotel and that you were impressed with the service provided by Ron. Your compliments will be shared with him for providing an outstanding service, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Thank you for choosing us. We are pleased to know our location worked well for you and that you slept well in our comfortable beds. However, we are sorry for the cleanliness issue you had in your room. We have discussed your feedback with our housekeeping team to be more diligent in their service moving forward. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Thank you for choosing us! We are disappointed to know you had issues with the A/C unit in your room. Our goal is to always provide a comfortable experience and we apologize that we fell short. Thanks again for being our guest and for your patience. We hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to give us your feedback. We're pleased your stay was mostly positive although we do apologize you were unhappy with our housekeeping service. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff... read more

Business response:

Please accept our apologies for your odor issue experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management