Extended Stay America - Philadelphia - Malvern - Great Valley

Business response:

It was great to see you enjoyed everything about your time at Extended Stay America. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. Your kind rating is appreciated, and we look forward to hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Kenneth, thank you for choosing our hotel. We are sorry for the discomfort you had with the mattress and regret the inconvenience caused. We value our guests and their suggestion and we will share your comments with our leadership team. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to know you had a great time with us and that you slept well on our comfortable beds. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Erick, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and review like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Michelle, thank you for your five-star review of Extended Stay America. We are delighted to know you liked the courteous service you received from our associates and that we were able to meet your expectations at a great price. Your concern about the unclean mattress is shared with our housekeeping team to be more diligent. On behalf of everyone here, we invite you to come by again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the maintenance issue you had in your room and that we were unable to resolve it to your satisfaction. Your comments will be shared with the appropriate teams to improve our accommodations and services moving forward. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Sincerely, Hotel Management 

Business response:

It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management