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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Extended Stay America Hotel Philadelphia - Malvern - Great Valley is located at 300 N Morehall Rd # 29, Malvern, PA. This business specializes in Hotels & Motels and Other Lodging.
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was clean. The bed was very uncomfortable.
Business response:
Thank you for being our guest. We are sorry for the issues you faced with the comfort of your bedding. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you also for your feedback, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Great visit Would recommend to anybody Room is clean bed was comfortable shower was really good water was perfect in the shower the temperature was good it wasn’t too hot it wasn’t too cold and it was quiet
Business response:
Judy, we appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites. Our housekeeping team does a great job of caring for our suites, so we are thrilled to share your lovely comments with them. Thank you again for recommending us to future guests, and we look forward to your next visit. Sincerely, Hotel Management
I wish I could have given a better review, but there were a couple odd things that happened with our stay that tainted my overall opinion. None of the lights on the headboard side of the room were operational, and when we called the front desk, they said someone would "take a look on Monday." This was Saturday night, and only the bathroom and entry door light were working.
Business response:
Emma, thank you for choosing Extended Stay America and for sharing our review. We are sorry for the problems you encountered with the lights and that we were unable to resolve this issue immediately. We are reviewing this incident with our maintenance team and taking the necessary steps to ensure this is not repeated with our future guests. We value your business and hope the positive aspect of your stay will bring you back to us the next time you are in our area. Sincerely, Hotel Management
Pretty run-down facility, I wasn't able to get a room a reserved and booked because there was no cleaning staff on site for two days. I wouldn't stay here with a family.
Business response:
Vladan, we are sorry we could not accommodate you in the room of your choice due to the housekeeping issues. We also regret to learn our property did not meet your expectations. Your comments will be shared with the appropriate members of our team, so we can take action to improve the experience of our future guests. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
It was ok. The continental breakfast wasn't great at all.
Business response:
Thank you for your review, and it is nice to know you enjoyed your overall stay with us. However, we are sorry our grab-and-go breakfast was not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 4.2 star rating with 844 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.