Extended Stay America - Philadelphia - Malvern - Great Valley

Business response:

Thank you for the review and for sharing your experience. We were happy to read our staff surpassed your expectations. However, we are sorry for not meeting some of your expectations with our hotel. We adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Since... read more

Business response:

Dwayne, thank you for being our guest at Extended Stay America. We are happy you were pleased with our front desk associates and that you enjoyed your stay overall. However, we do regret the housekeeping issues you encountered in your suite. We have shared your comments with our team, and we will make sure they are more diligent going forward. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay, found our location convenient and the staff friendly and professional. Thank you again for being our guest and we look forward to seeing you in the future! Sincerely, Hotel Management 

Business response:

Eric, we are flattered by your very kind review of Extended Stay America. Team members like Luis are a perfect example of the passionate and dedicated spirit of service that we value. We will share your compliments with him as it will surely bring a smile on his face. We are glad you enjoyed your stay, and thank you for recommending us to future travelers. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

David, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Jennifer, thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Jennifer, thank you for being a guest at our property. It was a pleasure to know you enjoyed the comfort of your refreshing suite which made your stay a comfortable one. On behalf of everyone at Extended Stay America, we would like to invite you to come back for another relaxing experience. Sincerely, Hotel Management 

Business response:

Brett, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management