Extended Stay America - Philadelphia - Malvern - Swedesford Rd.

Courtney 

on Expedia

12 years ago

Not for short term stays First thing to note, there are two Extended Stay Americas within one mile of each other in Malvern. Of course my GPS took me to the wrong one, and after unloading 4 people and 6 bags we discovered we were at the wrong hotel. Then there is the service... I booked this room for 3 nights and at check in was told that our room would only be cleaned once during our stay and asked when I would like it cleaned. I picked a day, but they never even came to clean it. When I went to the front desk to complain t... read more

Amy 

on Expedia

12 years ago

Smelly Hotel was disappointing. The room smelled terrible. I had to get the air freshener from my car just so I could stand to be in the room. Breakfast was just muffins or oatmeal. Otherwise it was uneventful. 

S. Morgan 

on Expedia

12 years ago

Disappointed So disappointed. a few major issues: At check-in they gave one of my double rooms away and I had to split my party into two separate rooms. At the "grab and go" breakfast - there was limited food: one orange, four packs of granola bars and 8 packs of oatmeal. When the front desk was asked if there was any more food, they responded: I'm not sure why there isn't any food. Finally, When I returned to our room from breakfast: I found a bug crawling across the pillow. I contacted the front desk who said: management w... read more

Anonymous 

on Expedia

12 years ago

A PLACE TO BE AVOIDED. ON THE POSITIVE SIDE, THE HOTEL IS INEXPENSIVE AND INCLUDES STANDARD COMFORTS. THE DRAWBACKS: "CONTINENTAL BREAKFAST" TRANSLATES INTO MINIATURE BREAKFAST BARS AND THE WORLD'S WEAKEST COFFEE; THE ROOM KEYS DON'T WORK WELL; THE FRONT DOOR KEY DIDN'T WORK AT NIGHT and THERE WAS NO ONE AT THE DESK. THE HOTEL WORKERS WERE PLEASANT AND WELL-INTENTIONED, BUT SOMETHING'S DEEPLY OUT-OF-CONTROL WHEN YOU CAN'T GET INTO A HOTEL, AWAKEN THE STAFF OR GET ANYBODY ON THE PHONE TO LET YOU IN. SOMETHING'S WRONG WHEN YOU... read more

Anonymous 

on Expedia

13 years ago

Run Down The hotel is in desperate need of a face lift. Very run down. 

Becky K 

on Expedia

13 years ago

unhappy with the service The room appeared to be clean, but had a musty odor. The service was fine at the desk, but when asking about complimentary breakfast, I was told there was none on the weekends only weekdays. Not informed of that before booking. The hotel was to offer complimentary bathroom toiletries, but neglected to put them in the room. After several attempts, we were able to get some shampoo, but no conditioner. Glad I only spent 7 hours there. 

Anonymous 

on Expedia

13 years ago

Homestead -- More like Motel 6 plus Kitcheonette Grimy and dirty. Could feel the springs in the bed mattresses. Furniture was in disrepair.