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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
hair dryer broken, room not crean
Business response:
Please accept our sincerest apologies for the problems you encountered which made your stay disappointing. Be assured your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. We deeply regret the inconvenience caused, and please consider choosing us again so we can make a favorable impression of our hotel. Sincerely, General Manager
The place is terrible
Business response:
Louisa, thank you for choosing to stay at our hotel. We are disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
The place overall was not clean, once in the room drawer handles were missing, wood corners in the kitchen were chipped and the drawers were dirty, and most importantly there was mold all over the shower. It was disgusting. After 5 minutes we asked for a refund and left.
Business response:
We are extremely sorry for the problems you encountered in your room which led to an unpleasant experience. Your concerns have been shared with every department involved to take corrective actions as quickly as possible. We regret the inconvenience caused, and please consider choosing us again so we can regain your faith us. Sincerely, General Manager
ABSOLUTE HEALTH HAZARD!! As always, we check out our room before unpacking. I am so thankful we did! First impression: The hotel was in poor shape in general (closet door not attached, counter tops sagging, cracks in the tub) and not at all like the pictures on Expedia. The front desk staff was loud and not even the least bit professional. Looking closer at the room: horribly stained matresses, BLOOD STAINS & MOUSE POOP ON THE FOLDOUT BED MATRESS, broken tub with dead bugs in it, black mold under the kitchen sink, massive am... read more
Business response:
Elizabeth, I am so sorry to read your review. We want all our guest to leave with a home-like experience, and we definitely failed to deliver this while you were here. What you encountered does not meet our standards either. I have discussed your comments with my entire team, and steps are already underway to ensure this does not happen again. I can't apologize enough for disappointing you, but thank you for your feedback, as it helps us get better. Sincerely, General Manager
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
You get what you pay for. Check in was nice and easy. Staff was friendly. The room was unclean and had no cups, not even plastic ones for bedside water! There was a shirt left in my closet from the previous guest indicating a cursory job by housekeeping. The 'fitness center' is literally an empty room with mirrors and was terribly dirty. I didn't make it down in time for breakfast because they apparently take it away around 9am, so I can't comment on it. I will never stay here again.
Business response:
Raquel, thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. All of your concerns will be shared with the respective teams in an effort to improve our service and facilities. We are confident you will have a much more positive experience on a return visit, and we th... read more
A DUMP Dirty and uncomfortable
Business response:
Christopher, thank you for your feedback. We sincerely apologize for the cleanliness issue you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately we missed something during this process. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manage... read more
Horrible and dirty place dirty and smelly rooms, left and stayed at HOMEWOOD SUITES next door.
Business response:
Freddy, I sincerely apologize for the cleanliness issues you encountered while here. You are absolutely correct to expect a clean environment when staying with us. We will revisit our deep cleaning program to ensure our suites are cleaned before guest occupancy. We regret the inconvenience it caused. Your concerns will be shared with the housekeeping team in an effort to improve our guest experiences. We hope you will consider and give us an opportunity to serve you better in the near future. Sincerely, General Manager
Terrible, never again Front office smelled like marijuana. Room was old, dusty, dirty. Bed didn't have a mattress protector, just a sheet. Bed creaked with every movement. Dead bugs in the window sill. Couldn't sleep for fear of bugs.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,445 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.