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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. Please accept our apologies for not living up to your expectations. We hope you will consider staying with us again the next time you're in our area. Sincerely, Hotel Management
Okay hotel with the price But no more than 2 star 1) Clearly the hotel does not offer real breakfast. All they have is coffee and chewy bars. 2) They do not offer housekeeping for stays less than a week 3) Bed is not comfy
Business response:
Please accept my apologies that our complimentary grab-and-go breakfast was not to your liking and for the inconvenience you experienced while here. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee on your request. If we did not communicate this to you at check-in, we are sorry. We hope you will consider a return visit as we would love the opportunity to make it up to you. Sincerely, General Manager
Business response:
Thank you for choosing our hotel for your stay. Please accept our apologies for not living up to your expectations. We hope you will consider staying with us again the next time you're in our area. Sincerely, General Manager
Phone was unplugged. The hot water was turned off without warning. The stove burners did not work.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always ... read more
hair dryer broken, room not crean
Business response:
Please accept our sincerest apologies for the problems you encountered which made your stay disappointing. Be assured your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. We deeply regret the inconvenience caused, and please consider choosing us again so we can make a favorable impression of our hotel. Sincerely, General Manager
The place is terrible
Business response:
Louisa, thank you for choosing to stay at our hotel. We are disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
The place overall was not clean, once in the room drawer handles were missing, wood corners in the kitchen were chipped and the drawers were dirty, and most importantly there was mold all over the shower. It was disgusting. After 5 minutes we asked for a refund and left.
Business response:
We are extremely sorry for the problems you encountered in your room which led to an unpleasant experience. Your concerns have been shared with every department involved to take corrective actions as quickly as possible. We regret the inconvenience caused, and please consider choosing us again so we can regain your faith us. Sincerely, General Manager
ABSOLUTE HEALTH HAZARD!! As always, we check out our room before unpacking. I am so thankful we did! First impression: The hotel was in poor shape in general (closet door not attached, counter tops sagging, cracks in the tub) and not at all like the pictures on Expedia. The front desk staff was loud and not even the least bit professional. Looking closer at the room: horribly stained matresses, BLOOD STAINS & MOUSE POOP ON THE FOLDOUT BED MATRESS, broken tub with dead bugs in it, black mold under the kitchen sink, massive am... read more
Business response:
Elizabeth, I am so sorry to read your review. We want all our guest to leave with a home-like experience, and we definitely failed to deliver this while you were here. What you encountered does not meet our standards either. I have discussed your comments with my entire team, and steps are already underway to ensure this does not happen again. I can't apologize enough for disappointing you, but thank you for your feedback, as it helps us get better. Sincerely, General Manager
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,455 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.