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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for. Check in was nice and easy. Staff was friendly. The room was unclean and had no cups, not even plastic ones for bedside water! There was a shirt left in my closet from the previous guest indicating a cursory job by housekeeping. The 'fitness center' is literally an empty room with mirrors and was terribly dirty. I didn't make it down in time for breakfast because they apparently take it away around 9am, so I can't comment on it. I will never stay here again.
Business response:
Raquel, thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. All of your concerns will be shared with the respective teams in an effort to improve our service and facilities. We are confident you will have a much more positive experience on a return visit, and we th... read more
A DUMP Dirty and uncomfortable
Business response:
Christopher, thank you for your feedback. We sincerely apologize for the cleanliness issue you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately we missed something during this process. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manage... read more
Horrible and dirty place dirty and smelly rooms, left and stayed at HOMEWOOD SUITES next door.
Business response:
Freddy, I sincerely apologize for the cleanliness issues you encountered while here. You are absolutely correct to expect a clean environment when staying with us. We will revisit our deep cleaning program to ensure our suites are cleaned before guest occupancy. We regret the inconvenience it caused. Your concerns will be shared with the housekeeping team in an effort to improve our guest experiences. We hope you will consider and give us an opportunity to serve you better in the near future. Sincerely, General Manager
Terrible, never again Front office smelled like marijuana. Room was old, dusty, dirty. Bed didn't have a mattress protector, just a sheet. Bed creaked with every movement. Dead bugs in the window sill. Couldn't sleep for fear of bugs.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Convenient and cheap hotel not so cleanly The room was a nice size and had nice amenities however it was not very well cleaned. It seemed as if there was a spot job done. The fold out bed was dirty as well as the hallway a good sweeping and wipe down would have been good.
Business response:
I want to thank you for taking the time to post a review of your stay. I am sorry to hear that you room was not cleaned to standards. Our housekeeping staff have been addressed on the proper cleaning that must be completed for each room. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Roach-infested My room was crawling with roaches. It reeked of cigarettes. And the bathroom faucet leaked horribly.
You get what you pay for! The breakfast was limited to packaged muffins and granola bars. Would have been nice to have fresh bagels, muffins, fruit, and the ability to make waffles. Rooms were old looking and for a non-smoking hotel I smelled the smoke as soon as I entered my room. I guess you get what you pay for. I wouldn't stay here again.
Convenient-the only good thing I could say Hotel was outdated. Could use an update and better cleaning. Probably would not recommend this to friends. Breakfast was terrible. No creamers for coffee. Only flavored coffee mate. I prefer plain creamer without sugar. Only included packaged muffins (stale), granola bars and envelopes of oatmeal.
First and only stay here! Well the best thing I can say is the room was clean except for the dead flies on the windowsill. We had a few problems: no bedding for pullout couch, needed plungers and spoons and the staff couldn't help. Very frustrating! Also the breakfast was a joke, Just coffee/tea granola bar and muffin. Nothing for kids to drink and once it was gone it was not replenished. My daughter slept in and at 8:30a.m. there was nothing to eat. Never stay here again.
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,455 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.