Extended Stay America - Philadelphia - Malvern - Swedesford Rd.

Ed 

on Expedia

9 years ago

Did not understand how the hotel worked. You need to understand what how the basic system works. We were never told thus no change of towels; breakfast was a joke. For a few extra dollars saved the serevices were not available. 

Mark 

on Expedia

9 years ago

Both the hotel hallway and room was absolutely filthy. 

Anonymous 

on Expedia

9 years ago

Stay Away Carpet was old. Room smelled old too. There was water damage to the furniture. Room was vacant a long time because cobwebs were everywhere. No kitchen utensils or appliances at all. Will not stay there again. 

Joy 

on Expedia

9 years ago

Mixed feelings about this place. The staff was nice and friendly enough. The room size/cleanliness is good. However, the towels are really cheap and thin, there was only one toilet paper roll (no extras), no paper towels at all in the kitchen, no plates/cups/utensil - the drawers/cupboards were EMPTY. No coffeemaker even. I ran out of toilet paper my 2nd day there, and went to the 1st floor bathroom to see if I could get a few spare squares, but there was no toilet paper there either! I went to the breakfast bar at 9am and t... read more

Anonymous 

on Expedia

9 years ago

Review Room was misrepresented online. Bed was full not queen. As soon as we got there we had to request toilet paper and pillows, sheets, and blankets for sofa bed. Water pressure was very low. Wifi kept cutting off. Went downstairs for breakfast buffet and there was none, even 45 minutes after it was supposed to be there. Had a fire in the pool area the first night there, so the children were not able to use pool. Definitely would not stay again or recommend anyone to stay there. 

Gabriella 

on Expedia

9 years ago

LAST RESORT ... Dirty room, horrible service, and an amateur continental breakfast. Not to mention that my friends and I didn't feel safe at all. 

Robert 

on Expedia

9 years ago

A lack of cleaning and waste baskets Staff is very nice. Room needed vacuuming (even under the bed), dusting, window washing, and waste baskets. Hallways needed cleaning as well. 

scott 

on Expedia

10 years ago

THE WORST Worst ever... Check in: Elevator broken Day 1: NO Wake up call and No Coffee pot, Keys didnt work Day 2: Room not cleaned & no fresh towels or toiletries Day 3: Woke up to smoke in hall and fire alarm, toaster issue. DO NOT EVER say at these hotels 

Kat 

on Expedia

10 years ago

Away from home Had to stay away from home for repairs and could not go into home. Disappointed that they supplied absoulty nothing required to use the kitchen area. The air conditioning unit was right next to couch you could not use it to watch TV. The supposed bag breakfast was a joke. Highly disappointed for the price we paid we booked it because it was pet friendly and after booking a non refundable room was informed on confirmation that there was a additional charge per day for the pet.