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Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place
- Hotels
- Mt. Laurel, NJ
About this business
Extended Stay America Hotel Philadelphia - Mt. Laurel - Crawford Place is located at 101 Diemer Dr, Mount Laurel, NJ. This business specializes in Hotels & Motels and Other Lodging.
Location details
101 Diemer Dr., Mt. Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was just as i expected. From the check in time until the check out time. Thank you for great experience!!!
Business response:
Thank you for your wonderful review of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
Staff very friendly and courteous. Room not very clean so disappointed. Windows very drafty causing curtains to move and did reset both but needs help. Toilet seat loose, kitchen floor sticky, kitchen walls dirty including counters. Hotel takes dogs so dealt with and cleaned up to make the best of it.
Business response:
Donba, thank you for reviewing your stay at Extended Stay America. We are glad to know you were happy with our excellent service and our pet-friendly policy. However, we are sorry to learn that we fell short with regard to cleanliness. We are working with our housekeeping team to ensure we are more diligent in our efforts to provide clean accommodations. We appreciate your feedback and hope to welcome you again the next time you are in our area. Sincerely, Hotel Management
No cups/glasses or ice buckets/shower was dirty and toilet seat looked 50+ years old..brownish.
Business response:
Thank you for being so specific in your evaluation of our hotel. We apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. Please know, kitchenware for your suite is available and kept at the front desk upon request. We will also share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, H... read more
Two Extended Stays in the same lot??? Strangely there is another (much nicer) Extended Stay literally in the next lot. The one I stayed at had no signage, except for at the top right side of the building. Building needs a serious external makeover.
Business response:
Thank for reviewing your stay. We are sorry for the difficulties you experienced while reaching our hotel. We apologize our hotel does not meet your expectations. We will share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Older property in need of remodeling and general maintenance
Business response:
Thank you for your stay and your feedback. It is truly disappointing to hear our property failed to meet your expectations. We will address the concerns with appropriate members of our organization to improve our future guest experience. Thank you again, and we hope you will give us another chance to host you the next time you are in the area. Sincerely, Hotel Management
The first room reeked of cigarette smoke. We were given another room but it had an odd smell also. We had important plans so we sprayed frebreze and dealt with it. But when we came back that evening the smell was back
Business response:
Thank you for taking the time to review your experience. We are sorry for the disappointing stay and for the odor you experienced in your both rooms. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with them. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place has a 4.2 star rating with 948 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place is open now. It will close tomorrow at 12:00 a.m.