Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place

Business response:

Thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay. We also apologize for not handling your issue with empathy and to your satisfaction. We strive to deliver an exceptional service for every guest, and your feedback will be discussed with our team members to handle such situations swiftly and appropriately. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Milagro, thank you for being our guest at Extended Stay America. We are glad to know you liked most aspects of our hotel and had a nice experience with us. Thanks again, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Wow - Janis, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Wow - Patricia, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star review, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Christopher, thank you for taking the time out of your busy schedule to share your glorious rating with fellow travelers online. We appreciate you choosing us and look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Agnes, thank you for being our guest at Extended Stay America. We are glad to read that you liked our convenient location and the comfort our beds provide. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Joyce, thank you for taking the time to share your feedback. We are pleased you stayed with us, but we are sorry for not meeting all of your expectations. We would like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management 

Business response:

Dionne, thank you for being our guest at Extended Stay America. We are glad to know all went great during your visit and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Shervin, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management