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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was great, I would suggest that there be an unsweetened creamer for the morning coffee. Room needs upgrading and most if all the beds were not comfortable at all.
Business response:
Dear Tammy, Thank you for your feedback. We're glad to read that our staff was great, but we apologize for the lack of unsweetened creamer for the coffee. We also apologize for the discomfort you experienced with the beds and for the condition of the room. We will be looking into ways to make necessary upgrades and improvements to ensure a more comfortable stay in the future. Thank you for sharing your thoughts with us, and we hope to have the opportunity to serve you again with an improved experience.Sincerely,Hotel Managem... read more
My stay was ok. It could have been better if the room was clean. The refrigerator in the room was disgusting. So that’s why I scored low on cleanliness
No rest rooms in check in area, no real lobby, no real breakfast Otherwise okay
Business response:
Dear Joel, Thank you for reviewing our hotel. While we are pleased that you loved most of your vis are sorry we missed meeting some of your expectations and the difficulties you experienced. This is not the kind of impression that we want our guests to have. Hence, your comments have been discussed with the concerned individuals to ensure we are consistent with our service delivery. We value your business and hope to welcome you back soon.Sincerely,Hotel Management
Look past the bad reviews.Great,CLEAN,Quiet place. Was just looking for a quiet place to rest after a longday of testing@ Cooper Hospital which is a few hrs away frm me.This place was very nice,clean & the lady at the desk for check in (&out) Linda was so nice.She went above and beyond to help me(more than she realized). I will definitely be back when i have more hospital testing, procedures or visiting my Brother up there. I admit i was hesitant to try this place with the reviews but, i am so glad i decided to just rest my ... read more
A very clean hotel with a very reasonable price structure. I really enjoy the efficiency aspect of when I will be staying for longer stretches of time. The staff was very friendly
Business response:
Dear Charles, Thank you for staying with us and posting your review. We are glad you enjoyed every aspect of your stay and found us to be of great value. Our goal is to provide an exceptional experience for our guests, and we’re glad we hit our mark with our service and clean accommodation. Your kind remarks about our staff are greatly appreciated. We will certainly share your generous comments with them to let them know their efforts are appreciated. It was a pleasure hosting you, and we look forward to seeing you again on ... read more
I made reservations for a one night stay for my family. I called that I was going to be late for check in but when we got there the room wasn’t ready. We had to leave and come back later because even though, we were an hour late, the room was been clean when we got there. As we were getting ready for bed, my seven year old notice a roach on the wall. And after going to bed, we had a hard time falling asleep because the people from the room upstairs were running a marathon. Staff was friendly, but I wouldn’t stay there again!
Business response:
Dear Laura, Thank you for choosing us. It is glad that you had a pleasant stay. However, we are sorry for the inconvenience caused to you on arrival due to the delay in getting the room. Further, we follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but this suite will be inspected professionally and treated as a precaution. Also, we regret the noise concerns that you encountered from the other guests. Our front desk team is available to help you resolve such issues and make your t... read more
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 3.5 star rating with 1,370 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.