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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I enjoyed my customer service all in all very welcoming I wouldn’t mind staying again. However I felt like I was in the wrong room. 1st I booked a double bed but it was only one bed and a pull out couch that was very uncomfortable but okay I was tired and wanted to relax so I wasn’t gone fuss about it. 2nd I had my two puppies with me their first time staying away from home and in a hotel at that. They both were scared of the noise doors slamming all though the night they kept me up barking. I realize that we were right next... read more
Business response:
Dear Janis, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your comments regarding things we can improve. It is always lovely to receive positive remarks from our guests, but we are also grateful to learn from comments like yours. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better im... read more
Staff was great, I would suggest that there be an unsweetened creamer for the morning coffee. Room needs upgrading and most if all the beds were not comfortable at all.
Business response:
Dear Tammy, Thank you for your feedback. We're glad to read that our staff was great, but we apologize for the lack of unsweetened creamer for the coffee. We also apologize for the discomfort you experienced with the beds and for the condition of the room. We will be looking into ways to make necessary upgrades and improvements to ensure a more comfortable stay in the future. Thank you for sharing your thoughts with us, and we hope to have the opportunity to serve you again with an improved experience.Sincerely,Hotel Managem... read more
My stay was ok. It could have been better if the room was clean. The refrigerator in the room was disgusting. So that’s why I scored low on cleanliness
No rest rooms in check in area, no real lobby, no real breakfast Otherwise okay
Business response:
Dear Joel, Thank you for reviewing our hotel. While we are pleased that you loved most of your vis are sorry we missed meeting some of your expectations and the difficulties you experienced. This is not the kind of impression that we want our guests to have. Hence, your comments have been discussed with the concerned individuals to ensure we are consistent with our service delivery. We value your business and hope to welcome you back soon.Sincerely,Hotel Management
I made reservations for a one night stay for my family. I called that I was going to be late for check in but when we got there the room wasn’t ready. We had to leave and come back later because even though, we were an hour late, the room was been clean when we got there. As we were getting ready for bed, my seven year old notice a roach on the wall. And after going to bed, we had a hard time falling asleep because the people from the room upstairs were running a marathon. Staff was friendly, but I wouldn’t stay there again!
Business response:
Dear Laura, Thank you for choosing us. It is glad that you had a pleasant stay. However, we are sorry for the inconvenience caused to you on arrival due to the delay in getting the room. Further, we follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but this suite will be inspected professionally and treated as a precaution. Also, we regret the noise concerns that you encountered from the other guests. Our front desk team is available to help you resolve such issues and make your t... read more
Look past the bad reviews.Great,CLEAN,Quiet place. Was just looking for a quiet place to rest after a longday of testing@ Cooper Hospital which is a few hrs away frm me.This place was very nice,clean & the lady at the desk for check in (&out) Linda was so nice.She went above and beyond to help me(more than she realized). I will definitely be back when i have more hospital testing, procedures or visiting my Brother up there. I admit i was hesitant to try this place with the reviews but, i am so glad i decided to just rest my ... read more
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 4.2 star rating with 896 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.