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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean and front desk staff
Business response:
Dear Erica, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management
The staff is nice. The room is big. As I said before it had a musty smell and a lot of fruit flies or gnats. Still waiting for this to be taken care of. This room was surface cleaned. I had to soak the knobs on the stove and scrub them they were filthy and full of grease. Clean the oven and microwave. And the top of microwave omg! Clean the drawers inside never wiped clean bathroom and living area. There was hair and stuff. Bottom of desk chair so dirty. I basically had to clean the whole room today. I was exhausted.
Business response:
Dear Nicole, Thank you for staying with us and reviewing your experience. We apologize for not providing the clean, spotless room you expected upon arrival. We are working with our housekeeping managers to prevent this from happening again. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management
nice big room kitchen was perfect
There are two Extended Stays within a block of each other and I stayed at both locations. I prefer this location over the other one. The personnel here are so nice and friendly.
Business response:
Dear Edward, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to know our guests notice and appreciate their efforts. We hope you stay with us again the next time you visit the city. Sincerely,Hotel Management
Its perfect if you just need some shut eye. The free breakfast is really just oatmeal and granola bars and coffee. The staff was nice but the rooms definitely need some work in them. Paint is chipping, furniture needs to be updated' exercise room consists of 3 for those who need it.machines but onsite laundry was a plus.
Business response:
Dear Alicia, Thank you for choosing us and sharing your remarks about our nice team. Our team strives to ensure each guest has a pleasant stay, so we are happy you had one. However, we are sorry for the upkeep issues in your room that impacted your time. We have noted and shared it with our housekeeping and maintenance team for further improvement. Our front desk team is always there to help you. Further, we are disappointed to know your remarks about our breakfast not meeting your taste. We will discuss with the team for im... read more
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 4.2 star rating with 858 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.