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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would’ve booked somewhere else I had booked the stay 30 mins before I showed up for a room of two beds. My card was charged immediately upon booking once I arrived she couldn’t find reservation but I understand sometimes things don’t show up immediately. The thing that bother me the most was that I had booked for two beds and all they had was one full size bed. The bed was so uncomfortable.
Business response:
Dear Mabel, We apologize for the inconvenience you encountered during your recent stay. Regrettably, the room type you booked was unavailable upon your arrival. We understand the frustration this caused, especially after booking for two beds. Your feedback about the discomfort of the bed is also concerning, and we are looking into improving our bedding options. Please accept our sincere apologies for falling short of your expectations. We value your patronage and hope you consider giving us another opportunity to provide a m... read more
The young ladybat the front desk was very sweet and patient. She was new but worked very hard to make sure my stay was comfortable. The property is very no frills but it was fine for 1 night.
Business response:
Dear LaWana,Thank you for sharing your experience with us. We are glad our front desk associate made a positive impression on your stay with their dedication and helpfulness. Your feedback about our property being suitable for a short stay is appreciated. We strive to provide a comfortable experience for all our guests and value your input. Should your travels bring you back to the area, we look forward to welcoming you again.Sincerely,Hotel Management
Good trip
Business response:
Dear Juanita, Thank you for your feedback. We are delighted you had a positive experience at Extended Stay America. We look forward to welcoming you back for another enjoyable stay soon. Safe travels!Sincerely,Hotel Management
I had a pleasant safe, no complaints at all the only thing is they should start to provide a little more in regard to kitchen cookware, utensils, and cleaning supplies including broom and dustpan.
Great stay for the money Smelled and looked clean, bed was not very comfortable but worked for the one night. Staff was helpful, professional. Breakfast (nutri grain bars) was insufficient and sadly was stale but the coffee was good. Would stay here again
Business response:
Dear Elizabeth, We are glad that our dedication to providing considerate hospitality and efforts to maintain immaculate accommodations have had a positive impact on your experience. However, we sincerely apologize for the issues you encountered with our breakfast and want to assure you that we are committed to enhancing our guest experience. Thank you for bringing this to our attention. We hope to welcome you back in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 3.5 star rating with 1,385 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.