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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The breakfast was not worth waking up for but everything else was fine
Business response:
Dear Chavez, Thank you for your recent stay with Extended Stay America and for sharing your feedback. We're glad to hear that overall, you found your experience satisfactory. However, we apologize that our breakfast offerings did not meet your expectations. Your comments are valuable as we continually strive to improve our services. Please know that we are taking steps to enhance our breakfast options to better meet the needs of our guests. We appreciate your understanding and hope to have the opportunity to provide you with... read more
I enjoy my overnight stay but I wish there were more variety with Breakfast. And I think that the accidental fees should be a little lower. Like a $100.00 instead of $150.00.
Room was clean and the staff was really helpful during my stay
Business response:
Dear Thomas, Thank you for your positive review about Extended Stay America! We're delighted to hear that you found your room clean and that our staff provided helpful assistance throughout your stay. Ensuring cleanliness and offering excellent service are top priorities for us, and we're thrilled to have met your expectations. Your satisfaction is our ultimate goal, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Management
Melba at the front desk is SO very welcoming. A
Clean and front desk staff
Business response:
Dear Erica, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management
The staff is nice. The room is big. As I said before it had a musty smell and a lot of fruit flies or gnats. Still waiting for this to be taken care of. This room was surface cleaned. I had to soak the knobs on the stove and scrub them they were filthy and full of grease. Clean the oven and microwave. And the top of microwave omg! Clean the drawers inside never wiped clean bathroom and living area. There was hair and stuff. Bottom of desk chair so dirty. I basically had to clean the whole room today. I was exhausted.
Business response:
Dear Nicole, Thank you for staying with us and reviewing your experience. We apologize for not providing the clean, spotless room you expected upon arrival. We are working with our housekeeping managers to prevent this from happening again. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 4.2 star rating with 896 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.